Winter Park Lodging Company is a locally owned and operated vacation rental management company, with 150+ vacation rentals in the Winter Park area. Our carefully selected collection of properties salute every interest, from ski-in, ski out condos to exquisite mountain retreats.
We are more than just a vacation rental company, and our 3000+ guest reviews reflect this. We pride ourselves on delivering a 5 star service to our guests and property owners. From in-room ski rental services, to a 24 hour emergency line, we will do everything in our power to provide our guests with the best Winter Park experience.
"My family likes to travel and we make 4 to 5 trips every year. We were impressed with how we were treated by all contacts with Winter Park Lodging Company staff. Their communication is awesome, thorough and proactive. They provide you with all the information so its hard to have a question about anything in Winter Park, because they proactively push the information to you. Also, every recommendation they suggested that we participated in was really good, like using Home James for our shuttle transportation from the airport (they were awesome and Bruce the driver made it a fun experience). Also, you really never know what type of company you are dealing with until you have a problem. We stayed at Fraser Crossing and loved it, the condo was everything we expected, because of the pictures and information provided by Winter Park Lodging Company. So everything was perfect, except the clothes washer did not work and we really need it for our family. We called to report it and they were (sincerely) apologetic and sent a repair guy (who was super nice) within an hour. When the washer needed parts and could not be fixed, they promptly provided $20 in quarters for us to use the facility laundry. My family compared our experience and everyone who we came into contact with at Winter Park Lodging Company to Chick Fil A employees. Especially those of us from the South know the best employees for treating customers special is Chick Fil A. So we we will go back to Winter Park, because of the experience at Winter Park and we will use Winter Park Lodging Company for all our logistics and accommodations.
MANAGER COMMETS: Wow! Many thanks for that huge compliment Mark. So sorry again that the clothes washer was unavailable for your stay. Especially with children, it sure makes your stay a bit harder. Many thanks for all your patience and grace in helping us with this issue. We are thrilled you will be back to stay with us again. We look forward to your call!"
"Great accommodations, friendly help, great access to slopes.
MANAGER COMMENTS: Wonderful! Please let us know if we can host you again on your next trip this way."
"Would definitely stay again! Clean, affordable and loved that it was a minute walk to the gondola and ski rentals.
MANAGER COMMENTS: Excellent. We appreciate you taking the time to share your stay. Do contact us when you're back this way....we'd love host you again."
"WPLC staff are great and did a great job. This is our second rental through them. The process of reservation, check-in and check-out was seamless. The unit itself was a great location for easy acres to gondola. We ate lunch at the unit every day on the slopes. The unit is a bit dated and standard ski condo lay-out. The trash can is in a very inconvenient location but we don't know where else it could go. We recommend replacing the cushion chair IMMEDIATELY. We were pleasantly surprised by the blow-up mattress. The range burners need to checked out as they ALL come on very slowly to heat up. The kitchen needs to be better stocked. You need real cereal bowls and not the saucers.
We were NOT happy with the Zephyr's policy that didn't allow us to use the fitness room before 8 am. That is pretty lame for a resort. Also, I went out to use the hot tub one afternoon. While I was about to get in, the maintenance guy came out and dumped chlorine into the tub !!!! Tub maintenance while people are using it - how stupid can you be. On a good note, the transportation bus service right from the lodge instead of going over to catch the city bus was very handy and convenient. The front desk staff as very helpful and friendly even though we were not booking through them. Ski lockers were very convenient and large enough. Unfortunate that some parents like to use this space to dress their toddlers before hitting the slopes instead of in their room. I guess some people don't think about how their actions effect others. All in all, it was a good trip and we would recommend Winter Park Lodging Company and this unit to others.
MANAGER COMMENTS: Our apologies for such an inconsistent experience John. We are reaching out to the Resort to find out about adjusting the fitness facility hours and why the hot tub was treated with guests in it! Yikes. We are updating the bowls, kitchen ware and the chair in the property and so pleased that the Resort shuttle services worked out well for your needs. We hope your next stay will proceed sans any hiccups."
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