Winter Park Lodging Company Policies

As a full-service vacation rental management company, the following policies and procedures have been put in place to ensure quality service for both our guests and the property owners of our properties

Guest Policies

  • Check-in for all homes is 4:00 p.m. and check-out is 10:00 a.m. We will try to accommodate an early check-in/late check-out, but that is not always possible. Our staff won't know if it's possible until 24 hours inside your check-in/check-out time.
  • The guest who makes the reservation must be 25 years old and staying at the property for the duration of the stay. Winter Park Lodging Company has the right to verify a guests age and cancel a reservation, subject to our cancellation policy, if age fraud is discovered.
  • Unless otherwise noted, our properties are not pet friendly. Pet friendly properties will allow one dog with a $25 per night fee.
  • There is no smoking inside or on the premises of any of our properties.
  • These policies are not inclusive. See additional policies below.

Cancellation Policy

To cancel a confirmed reservation, please call us 970.722.0707 as soon as you know. Our cancellation policy is:

All Homes & Condos 3+ Bedrooms

  • Bookings cancelled at least 60 days before the start of the stay will receive 100% refund.
  • Bookings cancelled at least 30 days before the start of stay will receive 50% refund.
  • Bookings cancelled 29 or fewer days before start of stay will not receive any refund.
  • If you booked your stay through a third party (Vrbo, Airbnb), please reference their specific cancellation policies.

1 & 2 Bedroom Homes & Condos

  • Bookings cancelled at least 30 days before the start of the stay will receive 100% refund.
  • Bookings cancelled 29 or fewer days before start of stay will not receive any refund.
  • If you booked your stay through a third party (Vrbo, Airbnb), please reference their specific cancellation policies.
  • Valid for all reservations booked on 7/1/25 and after. Not valid for reservations booked before those dates.

After booking your reservation, you will have 24 hours to cancel with no penalty, unless your stay has already begun. We strongly encourage you to purchase our vacation insurance which will protect your vacation investment against unforeseen circumstances. If you purchased the optional Travel Insurance, that insurance premium will not be refunded. Details below about our Travel Insurance policies.

Health & Safety Policy

These health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand-washing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps we are taking include:

How We're Keeping Our Guests Clean & Safe:

  • Properties: We use CDC approved cleaning and disinfecting products and protocols to clean homes after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Contactless Check-In: All of our properties are equipped with contactless check-in and most of the private homes & townhomes have smart keypads. You will be given an entry code when your property is clean & ready for arrival.
  • Products: Properties are stocked with essential products to keep you clean & safe including paper towels, toilet paper, tissues, laundry detergent, spray disinfectant & hand soap.
  • Laundry: All linens are cleaned through our company owned laundry facilities with commercial cleaning standards in 140 degree hot water. Nothing is sent to an outside vendor.

Vacation Rental Travel Insurance

We know that something abrupt can change your travel plans overnight whether it's weather related, illness for your or your traveling companions (COVID-19 included), job loss or worse. In partnership with Red Sky Travel Insurance, we are pleased to offer our guests Trip Preserver & CFLEX Plus travel protection. These travel protection plans are a great way to protect your vacation purchase in the case of an unexpected emergency situation.

CFLEX Plus is 11.2% of the total cost of your booked lodging. This policy must be purchased within 21 days of booking deposit. Coverage includes all the benefits of the standard plan (below) at 100% claim benefit for covered reasons. You can also cancel your trip for any reason, outside of the coverage benefits, and receive 70% of trip cost. Click here to see the details of the CFLEX Plus travel protection.

Trip Preserver standard travel protection is available for 7.95% of the total cost of your booked lodging. Eligible to purchase if trip arrival is more than 30 days then it can be purchased at any time. If trip arrival is less than 30 days, the policy must be purchased at the time of booking. Red Sky’s Trip Preserver program offers coverage for many unforeseen events. Please click here to learn more about the benefits and coverage offered by Red Sky Travel Insurance. This policy is offered to all guests when they pay their rental deposit, and coverage starts the next day after purchase. Please use this link to access a complete copy of your policy. Once the policy is purchased, you will receive a 14 day ‘free look’ period; after this time period, it is considered accepted and the policy premium is non-refundable.

If you choose not to purchase travel insurance, please be advised of our cancellation terms detailed above.


Rental Agreement

When you book a vacation rental with Winter Park Lodging Company, you are agreeing to the rental terms and conditions outlined in our Vacation Rental Agreement. You will be emailed a copy of the rental agreement at the time of booking, and may review the details of the Winter Park Lodging Company Rental Agreement by clicking the button below.