Our Policies


As a full-service vacation rental management company, the following policies and procedures have been put in place to ensure quality service for both our guests and the property owners of our vacation homes and condos.


After booking your reservation, you will have 24 hours to cancel.  We strongly encourage you to purchase our vacation insurance (also below) which will protect your vacation investment against unforeseen circumstances.

To cancel a confirmed reservation, please call us as soon as you know.  Written notification of cancellation signed by leaseholder is also required, which can be sent via mail, fax, or e-mail.

Refund of cancelled reservations

  • If you cancel more than 180 days prior to arrival date - 90% of the deposit amount will be refunded.
  • If you cancel 179 - 60 days prior to arrival date - 75% of the deposit amount will be refunded.
  • If you cancel 59 - 30 days prior to arrival date - 50% of the deposit amount will be refunded.
  • If you cancel 29 - 14 days prior to arrival date - 25% of the total paid rental amount will be refunded.
  • If you cancel less than 14 days prior to arrival date - no refund.

If you purchased the optional Travel Insurance, that insurance premium will not be refunded.


You never know when something will come up that could put a halt to your vacation plans. Whether a family member gets sick, or you get stuck on a closed road, we understand that vacation plans can change and for this reason, recommend that all of our guests purchase quality travel insurance prior to their vacation.

In partnership with RentalGuardian.com, we are pleased to offer our guests Vacation Rental Travel Protection. This Travel Protection program is a great way to protect your family's vacation purchase in case of many unexpected emergency situations that may occur.  

Cost for the Standard Travel Protection is 7% of the total cost of your booked lodging, while the 'Cancel For Any Reason' travel protection is available for 9.8% of the total cost of your booked lodging. 

These policies are offered to all guests when they pay their rental deposit, and coverage starts the next day after purchase.  Contact the Rental Guardian offices to receive a complete Description of Coverage document.  Once Travel Protection has been purchased, you receive a 10 day 'free look' period; after this time period, it is considered accepted and is non-refundable.

Travel Protection can be added at the time of booking or outside of 30 days prior to your arrival.  If you choose not to purchase travel insurance, please be advised of our cancellation terms detailed above.

For more policy information on Travel Protection with Rental Guardian, click the button below.


When you book a vacation rental with Winter Park Lodging Company, you are agreeing to the rental terms and conditions outlined in our Vacation Rental Agreement. 

You will be emailed a copy of the rental agreement at the time of booking, and may review the details of the Winter Park Lodging Company Rental Agreement by clicking the button below.