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Winter Park Lodging Company Policies

As a full-service vacation rental management company, the following policies and procedures have been put in place to ensure quality service for both our guests and the property owners of our properties

Guest Policies

  • Check-in for all homes is 4:00 p.m. and check-out is 10:00 a.m. We will try to accommodate an early check-in/late check-out, but that is not always possible. Our staff won't know if it's possible until 24 hours inside your check-in/check-out time.
  • The guest who makes the reservation must be 25 years old and staying at the property for the duration of the stay. Winter Park Lodging Company has the right to verify a guests age and cancel a reservation, subject to our cancellation policy, if age fraud is discovered.
  • Unless otherwise noted, our properties are not pet friendly. Pet friendly properties will allow one dog with a $25 per night fee.
  • There is no smoking inside or on the premises of any of our properties.
  • These policies are not inclusive. See additional policies below.

Cancellation Policy

To cancel a confirmed reservation, please call us 970.722.0707 as soon as you know. Our cancellation policy is:

  • Bookings cancelled at least 60 days before the start of the stay will receive 100% refund.
  • Bookings cancelled at least 30 days before the start of stay will receive 50% refund.
  • Bookings cancelled 29 or fewer days before start of stay will not receive any refund.
  • If you booked your stay through a third party (Vrbo, Airbnb), please reference their specific cancellation policies.

After booking your reservation, you will have 24 hours to cancel with no penalty, unless your stay has already begun. We strongly encourage you to purchase our vacation insurance which will protect your vacation investment against unforeseen circumstances. If you purchased the optional Travel Insurance, that insurance premium will not be refunded. Details below about our Travel Insurance policies.

Health & Safety Policy

These health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand-washing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps we are taking include:

How We're Keeping Our Guests Clean & Safe:

  • Properties: We use CDC approved cleaning and disinfecting products and protocols to clean homes after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Contactless Check-In: All of our properties are equipped with contactless check-in and most of the private homes & townhomes have smart keypads. You will be given an entry code when your property is clean & ready for arrival.
  • Products: Properties are stocked with essential products to keep you clean & safe including paper towels, toilet paper, tissues, laundry detergent, spray disinfectant & hand soap.
  • Laundry: All linens are cleaned through our company owned laundry facilities with commercial cleaning standards in 140 degree hot water. Nothing is sent to an outside vendor.

How We're Keeping Our Staff Clean & Safe:

Our employees – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:

  • Hand Hygiene: Proper and frequent hand-washing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act.
  • Safety: All employees will wear a mask required by local mandates or when requested by guests or other staff.
  • Ongoing Training: Continuous training on housekeeping and hygiene protocols for staff.
  • Employee Workspaces: In the spaces where associates work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

Vacation Rental Travel Insurance

We know that something abrupt can change your travel plans overnight whether it's weather related, illness for your or your travelling companions (COVID-19 included), job loss or worse. In partnership with Rental Guardian, we are pleased to offer our guests Vacation Rental Travel Protection. This Travel Protection program is a great way to protect your vacation purchase in the case of an unexpected emergency situation.

Cost for the Cancel For Any Reason (default option) is 10.8% of the total cost of your booked lodging. Purchase eligibility if trip arrival is more than 30 days, the policy can be purchased within 15 days of booking. CFAR is not available for any trips with an arrival of less than 30 days. Coverage includes all the benefits of the standard plan (below) at 100% claim benefit for covered reasons. You can also cancel your trip for any reason, outside of the coverage benefits, and receive 75% of trip cost. See policy sample here and choose the state you live in.

Standard travel protection is available for 7% of the total cost of your booked lodging. Eligible to purchase if trip arrival is more than 30 days then it can be purchased at any time. If trip arrival is less than 30 days, policy must be purchased within 5 days of booking date. Coverage includes Weather Related - Hurricane/Mandatory evacuation, Illness/Injury (including COVID-19 sickness or quarantine), Job Loss, Mandated Work, and more. See policy sample here and choose the state you live in. Please call us if you want to add on the Standard policy instead of Cancel For Any Reason.

These policies are offered to all guests when they pay their rental deposit, and coverage starts the next day after purchase. Contact the Rental Guardian offices to receive a complete Description of Coverage document. Once Travel Protection has been purchased, you receive a 10 day 'free look' period; after this time period, it is considered accepted and is non-refundable. For more policy information on Travel Protection with Rental Guardian, click the button below.

Travel Protection can be added at the time of booking or outside of 30 days prior to your arrival. If you choose not to purchase travel insurance, please be advised of our cancellation terms detailed above.

Rental Agreement

When you book a vacation rental with Winter Park Lodging Company, you are agreeing to the rental terms and conditions outlined in our Vacation Rental Agreement. You will be emailed a copy of the rental agreement at the time of booking, and may review the details of the Winter Park Lodging Company Rental Agreement by clicking the button below.