Careers

Join Our Team

Winter Park Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment. If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing jobs@winterparklodgingcompany.com.


Company Benefits

  • 3 weeks PTO + 48 hours sick time + PTO accrual for select holidays
  • 4 weeks paid parental leave
  • 401K with 4% match with no vesting period
  • Employee profit sharing
  • Company health insurance
  • Wellness Benefit: $599 compensation towards ski pass or other recreational pass of equal value
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount
  • Company advancement opportunities available

Company benefits are available for full-time, year-round employees.


Current Positions


Reservations & Guest Experience Team Member

Reports To: Reservations & Guest Experience Team Manager

Status: Full-time, year-round

Salary: $24-26 per hour

Job Summary: We pride ourselves on being the best at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our companies are are known nationally as the gold standard for vacation rental companies. This role is responsible for ensuring every guest has a positive, memorable experience from the moment they book until after their departure. They provide world-class service in every interaction, from making the sale until the guest has departed. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. The ideal candidate would also be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and work as part of a team. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest. This position will work for both Winter Park Lodging Company and Steamboat Lodging Company.

Responsibilities:

  • Smoothly lead a guest through the booking process by building rapport and confidence.
  • Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
  • Work with partner companies to ensure all reservations are accounted for
  • Strive to achieve all personal and office-wide sales goals
  • Troubleshoot and resolve reservation questions and issues
  • Answer guest emails, chats, texts and phone calls and attend to their requests in a timely way
  • Follow up with guests during and after their stay for feedback
  • Plan, prepare and track guest gifts
  • Manage lost and found between Guest Experience Teams and Housekeeping Teams.
  • Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
  • Share feedback from guest comments with our Homeowner Team and Marketing Team in order to improve properties and market them more accurately
  • Communicate with all departments on any changes or updates with guests that impact the other department
  • Work with guests on refunds if they have issues during their stay
  • Travel to Steamboat as needed for in-person meetings and trainings with team members
  • All other duties as assigned

Qualifications:

  • College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role. 
  • Must be available to work weekends and select holidays.
  • Hold a valid driver’s license.
  • Excellent computer skills, ability to learn new software quickly.
  • Able to organize, plan ahead, and self manage workload in a positive manner 
  • Ability to manage a high and concentrated volume of guest needs and daily tasks.
  • Outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person 
  • Detail and team oriented
  • Ability to reason and create solutions in unexpected and possibly stressful situations
  • Dependable and punctual
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds
  • This is not a work remote job. Must live within 25 minutes of Winter Park or Steamboat Springs. 

Property Care Tech

Reports To: Maintenance Team Manager

Status: Full-time, year-round

Salary: $25-$27 per hour

Job Summary: We consider the members of our Property Care Team to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do. With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help. The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff, be creative, as well as re-prioritize tasks as required by our guests. This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.

Responsibilities:

  • Complete maintenance tasks in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and each task can be properly invoiced.
  • Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
  • Report all cleaning and maintenance related issues to the housekeeping and maintenance managers.
  • Use online software thru a PC and handheld devices to communicate and report details on maintenance issues.
  • Perform annual maintenance inspections of all properties.
  • Assisting in all duties as assigned.

Qualifications:

  • The ability to multi-task and communicate well with other employees and guests is a must for this position.
  • Must have reliable transportation and a valid driver’s license.
  • Must be available to work weekends and select holidays.
  • Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications.
  • Clean, professional appearance.
  • Ability to lift 75+ pounds.
  • Detail oriented
  • Ability to speak English fluently- Spanish is a plus.
  • High School diploma.
  • This is not a work remote job. Must live within 25 minutes of Winter Park. 

Hot Tub Tech

Reports To: Property Care Manager

Status: Full-time/ part-time, year-round/seasonal

Salary: $22-$24 per hour

Job Summary: This position will work as part of the Hot Tub Care Team to maintain the sanitation and functionality of 50+ hot tubs at the properties managed by the company. They’ll work closely with other Property Care Teams to coordinate hot tub maintenance in the most efficient way possible.  The ideal candidate is someone who is good at self-scheduling, works well as part of a team, and has the desire to help grow and develop what is the newest part of the Property Care side of the business.  CPO training is provided by the company.

Responsibilities: 

  • Daily scheduling of hot tubs needing to be serviced so that tubs are cleaned and ready for each guest arrival
  • Doing drain & fills of hot tubs as required
  • Maintaining the exterior of the hot tubs including snow/ice removal as needed to allow covers/cover lifters to function correctly.
  • Maintaining a secure/functioning strap and lock on each hot tub
  • Maintaining service records for each hot tub
  • Ensuring that the area around each hot tub is kept tidy including the removal of any garbage from the area
  • Performing any semi-annual or annual maintenance needed
  • Replacing hot tub filters as needed
  • Identifying and scheduling repairs of hot tubs through our local partner company 
  • Assisting in all duties as assigned
  • Company advancement opportunities available

Qualifications:

  • The ability to multi-task and communicate well with other employees is a must for this position.
  • Clean, professional appearance
  • Must be available to work weekends and select holidays.
  • Ability to lift 75+ pounds
  • Detail oriented
  • Ability to speak English fluently- Spanish is a plus
  • Must have reliable transportation and a valid driver’s license
  • High School diploma
  • Past experience in hot tub or pool maintenance is preferred although not required
  • This is not a work remote position. Must live within 25 minutes of Winter Park.

Laundry Attendant

Reports To: Property Care Director

Status: Full-time/ part-time, year-round/seasonal

Salary: $19-$21 per hour

Job Summary: The Laundry Attendant position is based out of our Fraser office. The hours and schedule of this position are flexible- day, evening, and night shifts are available. This position is best suited for someone who enjoys being on their feet and moving while at work. The work consists primarily of cleaning and folding the sheets and towels which come and go from the properties on our rental program.

Responsibilities: 

  • Cleaning and folding the sheets and towels brought to the warehouse from properties on program.
  • Maintain cleanliness of warehouse and laundry machines. Learn and implement best practices for laundry care including proper chemical balance, stain treatment, etc.
  • Helping to organize all items needed in the housekeeping department.  This includes: cleaning supplies, unit stock, bedding/towels, and household inventory items. 
  • Working with the department manager to ensure that adequate supplies of laundry are stocked at all times on the shelves by checking the daily packing slip report.
  • Assisting the inspections team in completing inspections prior to guest arrivals if needed.

Qualifications:

  • The ability to multi-task and communicate well with other employees is a must for this position.
  • Clean, professional appearance
  • Must be available to work weekends and select holidays.
  • Ability to lift 50+ pounds
  • Detail oriented
  • Ability to speak English fluently- Spanish is a plus
  • Must have reliable transportation and a valid driver’s license
  • This is not a work remote position. Must live within 25 minutes of Winter Park.

Home Stager

Reports To: Housekeeping & Inspections Manager

Status: Full-time/ part-time, year-round/seasonal

Salary: $19-$21 per hour

Job Summary: We like to think of our Home Stagers as being in charge of “first impressions”. Home stagers are  responsible for putting the ‘finishing touches’ on each of the vacation rentals we manage prior to guest and owner arrivals. They conduct inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival. Maybe more importantly, they “stage” the home to be ready for the arrival including placing pillows just right, finding a few errant pieces of trash under the bed, or rearranging the kitchen to be presentable and feel clean to the guest. During peak seasons (Christmas holidays, especially) the position may necessitate overtime. This job is well suited for a detailed oriented person who has an eye for making a room look styled vs. just clean. They must be comfortable with the pressure of busy days, but also find fulfillment in going the extra mile to make homes look ready for a discerning guest or owner.  

Responsibilities: 

  • Perform detailed inspections of properties prior to owner and guest arrivals to ensure that the condition of the property meets the expectations of owners and guests. 
  • Will become familiar with the layout of every property (where furniture and decor goes) to ensure the property is set up the same upon each arrival. 
  • Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, minor deck/porch shoveling, etc.
  • Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel.
  • Proactively offer up suggestions for improvement for each home to the Homeowner Liaison Team.
  • Complete detailed checklists per inspection as well as communicate with coworkers via software and portable digital devices Drive and maintain company vehicles safely and to a high standard of cleanliness reporting any vehicle needs to supervisor in a timely fashion.
  • Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc.
  • During busy times, may have to strip beds and pack sheets/towels for housekeeping team
  • During non-peak times, assist in other department projects within the company 

Qualifications:

  • The ability to multi-task and communicate well with other employees is a must for this position.
  • Clean, professional appearance
  • Must be available to work weekends and select holidays.
  • Ability to lift 50+ pounds
  • Detail oriented
  • Ability to speak English fluently
  • Must have reliable transportation and a valid driver’s license
  • This is not a work remote position. Must live within 25 minutes of Winter Park.