Careers

Join Our Team

Winter Park Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment that fosters our mission, vision and values. See below for all available positions.

If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing jobs@winterparklodgingcompany.com.


Owner Team Member

Reports To: General Manager

Status: Full-time, year-round

Job Summary: This position will work closely with the General Manager and the other members of the Owner Relations Team in handling all aspects of the department. The main objective of this department is to foster long-term relationships and build trust with our home owners.  For that reason we’re looking to add team members who would like to grow with the team and help build those relationships.

Responsibilities:

  • Proactive written and verbal communication with owners on misc. matters related to their homes and general operations
  • Routinely monitor property revenue performance and create revenue estimates as needed
  • Interact with Realtors and prospective homeowners to answer questions about our company and provide information about the local market
  • Development of owner newsletters, surveys, and other online tools to communicate and evaluate company’s performance for owners
  • Handle day to day requests and questions from homeowners
  • Assist with monthly owner statements including proofreading and editing charges to owners
  • Visit properties to evaluate upkeep/decor and work with owners to coordinate updating of any furnishings or inventory needed in the properties
  • Proactively looks for ways to improve service and systems.
  • Meet with owners face to face as needed
  • Weekly check of owner arrivals to confirm owner inspection list with Property Care teams
  • Work alongside Property Care Teams to ensure owner requests are met as well as to communicate property issues to the owner
  • Coordinate with outside vendors working within properties
  • Assist in the on/off boarding of properties working
  • Complete all other duties and responsibilities as assigned

Benefits:

  • Salary: $22-25 per hour
  • 401K with up to 4% match with no vesting period
  • Employee profit sharing
  • Company health insurance
  • Wellness Benefit: $549 compensation towards ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked + Sick Time
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount
  • Company advancement opportunities available

Qualifications:

  • Excellent verbal and written communication skills
  • Detail oriented, with strong analytical and organizational skills
  • Computer proficiency and ability to adapt and learn new systems
  • Ability to multitask and work in deadline driven environment
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to lift 50+ lbs
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  
  • Ability to be fully accountable for decisions
  • Clean, professional appearance
  • Must have reliable transportation and a valid driver’s license
  • Must be available to work weekends and select holidays.
  • This is not a work remote job. Must live within 45 minutes of Winter Park. 

Reservations & Guest Experience Team Member

Reports To: Reservations & Guest Experience Team Manager

Status: Full-time, year-round

Job Summary: We pride ourselves on being the best at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our companies are are known nationally as the gold standard for vacation rental companies. This role is responsible for ensuring every guest has a positive, memorable experience from the moment they book until after their departure. They provide world-class service in every interaction, from making the sale until the guest has departed. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. The ideal candidate would also be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and work as part of a team. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest. This position will work for both Winter Park Lodging Company and Steamboat Lodging Company.

Responsibilities:

  • Smoothly lead a guest through the booking process by building rapport and confidence.
  • Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
  • Work with partner companies to ensure all reservations are accounted for
  • Strive to achieve all personal and office-wide sales goals
  • Troubleshoot and resolve reservation questions and issues
  • Answer guest emails, chats, texts and phone calls and attend to their requests in a timely way
  • Follow up with guests during and after their stay for feedback
  • Plan, prepare and track guest gifts
  • Manage lost and found between Guest Experience Teams and Housekeeping Teams.
  • Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
  • Share feedback from guest comments with our Homeowner Team and Marketing Team in order to improve properties and market them more accurately
  • Communicate with all departments on any changes or updates with guests that impact the other department
  • Work with guests on refunds if they have issues during their stay
  • Travel to Steamboat as needed for in-person meetings and trainings with team members
  • All other duties as assigned

Benefits:

  • Salary: $24-26 per hour
  • 401K with up to 4% match with no vesting period
  • Employee profit sharing
  • Company health insurance
  • Wellness Benefit: $549 compensation towards ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked + Sick Time
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount
  • Company advancement opportunities available

Qualifications:

  • College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role. 
  • Must be available to work weekends and select holidays.
  • Hold a valid driver’s license.
  • Excellent computer skills, ability to learn new software quickly.
  • Able to organize, plan ahead, and self manage workload in a positive manner 
  • Ability to manage a high and concentrated volume of guest needs and daily tasks.
  • Outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person 
  • Detail and team oriented
  • Ability to reason and create solutions in unexpected and possibly stressful situations
  • Dependable and punctual
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds
  • This is not a work remote job. Must live within 25 minutes of Winter Park or Steamboat Springs. 

Property Care Tech

Reports To: Maintenance Team Manager

Status: Full-time, year-round

Job Summary: We consider the members of our Property Care Team to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do.  With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help. The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff, be creative, as well as re-prioritize tasks as required by our guests. This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.

Responsibilities:

  • Complete maintenance tasks in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and each task can be properly invoiced.
  • Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
  • Report all cleaning and maintenance related issues to the housekeeping and maintenance managers.
  • Use online software thru a PC and handheld devices to communicate and report details on maintenance issues.
  • Perform annual maintenance inspections of all properties.
  • Assisting in all duties as assigned.

Benefits:

  • Salary: $22-24 per hour 
  • 401K with up to 4% match with no vesting period
  • Employee profit sharing
  • Company health insurance
  • Wellness Benefit: $549 compensation towards ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked + Sick Time
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount
  • Company advancement opportunities available

Qualifications:

  • The ability to multi-task and communicate well with other employees and guests is a must for this position.
  • Must have reliable transportation and a valid driver’s license.
  • Must be available to work weekends and select holidays.
  • Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications.
  • Clean, professional appearance.
  • Ability to lift 75+ pounds.
  • Detail orientedAbility to speak English fluently- Spanish is a plus.
  • High School diploma.
  • This is not a work remote job. Must live within 45 minutes of Winter Park. 

Housekeeper

Reports To: Housekeeping Manager

Status: Full-time/part-time, year-round/seasonal

Job Summary:  

Housekeeping is the name of the game and our brand depends on an unforgettable experience that starts with professionally cleaned homes. We are seeking hard-working individuals and teams that will uphold our values in order to maintain the utmost cleanliness and professionalism in all of our vacation rental properties. As a housekeeper, you will become familiar with the layout of all properties ranging from 1-7 bedrooms to ensure that they are set up the same upon each guest/owner departure.

Responsibilities: 

  • Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for in accordance with company standards 
  • Sweeping, vacuuming, mopping, dusting, and disinfecting all surfaces
  • Replacing sheets, towels, toiletries, and maintaining stocking levels of all consumables (dish soap, detergent, trash bags)
  • Move all reasonably portable furniture in rooms to clean under and behind
  • Collect and remove trash and debris
  • Communicate with coworkers and software via portable digital devices 
  • Identify and note any damages in homes to housekeeping manager 
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices
  • Ability to adapt to a fast paced & changing schedule, especially during winter months

Benefits:

  • Salary: Up to $25 per hour. Cleans are paid as piece rates.
  • Employee profit sharing
  • 401K with up to 4% match and no vesting period
  • Company health insurance
  • Wellness Benefit: $549 compensation towards ski pass or other recreational pass of equal value
  • PTO accrual for select holidays worked + Sick Time
  • Monthly cell phone stipend
  • Friends & Family stay benefit
  • Company advancement opportunities available

Qualifications:

  • Must apply with a reliable partner in mind
  • Reliable transportation and a valid driver’s license
  • Must be available to work weekends and select holidays.
  • Ability to quickly learn/adapt to software applications for scheduling, maintenance tasks, ect. 
  • Clean, professional appearance
  • Ability to lift 75+ pounds
  • Ability to speak english fluently- Spanish is a plus
  • Detail oriented
  • Housekeeping experience required
  • High School diploma or GED
  • This is not a work remote position. Must live within 25 minutes of Winter Park.

Hot Tub Tech

Reports To: Property Care Manager

Status: Full-time/ part-time, year-round/seasonal

Job Summary:  

This position will work as part of the Hot Tub Care Team to maintain the sanitation and functionality of 50+ hot tubs at the properties managed by the company. They’ll work closely with other Property Care Teams to coordinate hot tub maintenance in the most efficient way possible.  The ideal candidate is someone who is good at self-scheduling, works well as part of a team, and has the desire to help grow and develop what is the newest part of the Property Care side of the business.  CPO training is provided by the company.

Responsibilities: 

  • Daily scheduling of hot tubs needing to be serviced so that tubs are cleaned and ready for each guest arrival
  • Doing drain & fills of hot tubs as required
  • Maintaining the exterior of the hot tubs including snow/ice removal as needed to allow covers/cover lifters to function correctly.
  • Maintaining a secure/functioning strap and lock on each hot tub
  • Maintaining service records for each hot tub
  • Ensuring that the area around each hot tub is kept tidy including the removal of any garbage from the area
  • Performing any semi-annual or annual maintenance needed
  • Replacing hot tub filters as needed
  • Identifying and scheduling repairs of hot tubs through our local partner company 
  • Assisting in all duties as assigned
  • Company advancement opportunities available

Benefits:

  • Salary: $20-$23 per hour
  • Employee profit sharing
  • 401K with up to 4% match and no vesting period
  • Company health insurance
  • Wellness Benefit: $549 compensation towards ski pass or other recreational pass of equal value
  • PTO accrual for select holidays worked + Sick Time
  • Monthly cell phone stipend
  • Friends & Family stay benefit
  • Company advancement opportunities available

Qualifications:

  • The ability to multi-task and communicate well with other employees is a must for this position.
  • Clean, professional appearance
  • Must be available to work weekends and select holidays.
  • Ability to lift 75+ pounds
  • Detail oriented
  • Ability to speak English fluently- Spanish is a plus
  • Must have reliable transportation and a valid driver’s license
  • High School diploma
  • Past experience in hot tub or pool maintenance is preferred although not required
  • This is not a work remote position. Must live within 25 minutes of Winter Park.