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Careers

Join Our Team

Winter Park Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment. If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing jobs@winterparklodgingcompany.com.


Company Benefits

  • 3 weeks PTO + 48 hours sick time + PTO accrual for select holidays
  • 4 weeks paid parental leave
  • 401K with 4% match with no vesting period
  • Employee profit sharing
  • Company health/dental/vision/life/disability insurance
  • Wellness Benefit: $699 compensation towards ski pass or other recreational pass of equal value
  • Company paid cell phone or monthly stipend
  • Friends & Family lodging discount
  • Company advancement opportunities available

Company benefits are available for full-time, year-round employees.


Current Positions



Guest Experience Team Member

Reports To: Reservations & Guest Experience Team Manager

Status: Full-time, part-time, year-round

Salary: $24-$26 per hour

Job Summary: We pride ourselves on being the best at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our companies are are known nationally as the gold standard for vacation rental companies. This role is responsible for ensuring every guest has a positive, memorable experience from the moment they book until after their departure. They provide world-class service in every interaction, from making the sale until the guest has departed. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. The ideal candidate would also be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and work as part of a team. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest. This position will work for both Winter Park Lodging Company and Steamboat Lodging Company.

Responsibilities:

  • Smoothly lead a guest through the booking process by building rapport and confidence
  • Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
  • Work with partner companies to ensure all reservations are accounted for
  • Strive to achieve all personal and office-wide sales goals
  • Troubleshoot and resolve reservation questions and issues
  • Answer guest emails, chats, texts and phone calls and attend to their requests in a timely wayFollow up with guests during and after their stay for feedbackPlan, prepare and track guest gifts
  • Manage lost and found between Guest Experience and Housekeeping Teams
  • Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
  • Share feedback from guest comments with our Homeowner Team and Marketing Team in order to improve properties and market them more accurately
  • Communicate with all departments on any changes or updates with guests that impact the other department
  • Work with guests on refunds if they have issues during their stay
  • Travel to Winter Park as needed for in-person meetings and trainings with team members
  • All other duties as assigned

Qualifications:

  • College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role
  • Must have weekend and select holiday availability
  • Hold a valid driver’s license
  • Excellent computer skills, ability to learn new software quickly
  • Able to organize, plan ahead, and self manage workload in a positive manner
  • Ability to manage a high and concentrated volume of guest needs and daily tasks.
  • Outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person
  • Detail and team oriented
  • Ability to reason and create solutions in unexpected and possibly stressful situations
  • Dependable and punctual.
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds
  • This is not a work remote job. Must live within 25 minutes of Steamboat Springs or Winter Park

Home Stager

Reports To: Housekeeping Manager

Status: Full-time, part-time, year-round

Salary: $24-$26 per hour

Job Summary: We like to think of our Home Stagers as being in charge of “first impressions”. Home stagers are responsible for putting the ‘finishing touches’ on each of the vacation rentals we manage prior to guest and owner arrivals. They conduct inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival. Maybe more importantly, they “stage” the home to be ready for the arrival including placing pillows just right, finding a few errant pieces of trash under the bed, or rearranging the kitchen to be presentable and feel clean to the guest. During peak seasons (Christmas holidays, especially) the position may necessitate overtime. This job is well suited for a detailed oriented person who has an eye for making a room look styled vs. just clean. They must be comfortable with the pressure of busy days, but also find fulfillment in going the extra mile to make homes look ready for a discerning guest or owner.

Responsibilities:

  • Perform detailed inspections of properties prior to owner and guest arrivals to ensure that the condition of the property meets the expectations of owners and guests
  • Will become familiar with the layout of every property (where furniture and decor goes) to ensure the property is set up the same upon each arrival
  • Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, minor deck/porch shoveling, etc
  • Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel
  • Proactively offer up suggestions for improvement for each home to the Homeowner Liaison Team
  • Complete detailed checklists per inspection as well as communicate with coworkers via software and portable digital devices
  • Drive and maintain company vehicles safely and to a high standard of cleanliness reporting any vehicle needs to supervisor in a timely fashion
  • Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc
  • During busy times, may have to strip beds and pack sheets/towels for housekeeping team
  • During non-peak times, assist in other department projects within the company

Qualifications:

  • The ability to multi-task and delegate work amongst multiple employees is a must have for this position
  • Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
  • Clean, professional appearance
  • Ability to lift 75+ pounds
  • Ability to speak english fluently- Spanish is a plus
  • Detail oriented
  • Reliable transportation and a valid driver’s license
  • High School diploma or GED
  • This is not a work remote job. Must live within 25 minutes of Winter Park