By Jeff, Posted: 08/29/2023
The place was nice and comfortable. The mattress was fantastic. The windows were pretty sketchy and could use replacing. AC would have been nice since it was warm but I understand the whole building is without it. The provided fan was broken. Some other items didn't work but the staff quickly fixed them. The shower head had very low flow. The bathroom could use an update. Overall I was happy with the accommodation.
MANAGER'S COMMENTS: Thank you Jeff for staying with us. We are happy you enjoyed the condo and appreciated the comments on where we can make improvements! We will share your review with the owner and our property care team. We would love to host you again.
~The Winter Park Lodging Company Team
By Billy, Posted: 02/21/2023
Once again a great experience from booking forward. We have rented from Winter Park Lodging Company for several years. All the units we have been in are excellent, as well as their customer service. This unit has everything we could have wanted and more. We will be back.
MANAGER'S COMMENTS: We loved hosting you again Billy and appreciate your kind words! We've passed your review onto our team and look forward to welcoming you back to Winter Park. :)
~The Winter Park Lodging Company Team
By Eric, Posted: 02/18/2023
It was very clean and comfortable. The condo is steps from the gondola. The bed was great. Communication was excellent. I would recommend and I would stay here again.
MANAGER'S COMMENTS: Thanks for sharing your feedback Eric! We are happy you found Zephyr Mountain Lodge clean and comfy. We would love to host you again.
~The Winter Park Lodging Company Team :)
By Petra, Posted: 07/18/2022
Zephyr Mountain Lodge 2413 was the perfect place for my husband and I to enjoy the weekend away from the kids. We were steps away from the gondola which was very convenient for getting our downhill laps in at the bike park. There were also several options for happy hour after we were done in the village area. The staff at Winter Park Lodging Company was extremely helpful and responsive before, during and after our stay! We will be back in the winter because the location is hard to beat!
MANAGER'S COMMENTS: Great to hear! All parents need a fun get-away without the kiddos! So happy you could enjoy some biking and got time to relax. Give us a shout when you want to come back to the mountains again. We would love to host you.
~The Winter Park Lodging Company Team
By Billy, Posted: 02/13/2022
Once again, WPLC provided us with an exceptional condo. It not only was very clean and well stocked, but their attention to our trip was fantastic. From the gift basket to checking with us to see if ther was anything we needed. Thank-you!
MANAGER COMMENTS: Thank you Billy! We always enjoy hosting you. So pleased we could do it again! Let us know when we can help plan the next stay.
By Jamie, Posted: 02/22/2021
This was our third booking with Winter Park Lodging Company and like before it didn’t disappoint. Our rental was exactly as described with a well stocked kitchen that allowed us to eat in during our stay. It was very clean with obvious attention to making it comfortable during COVID. The provided masks and other goodies were great. The booking, confirmations, and contact prior to trip ensured us that things were well taken care of. Only issue that the Zephyr could do better is elevator maintenance having one elevator not working makes social distancing impossible when so many just want to get to their units.
MANAGER COMMENTS: Thanks for coming back up! So sorry you stayed during some elevator troubles. They were recently updated/upgraded and we haven't been hearing about any issues. We will be checking in with the HOA over there to ensure we know of any planned closures/projects. Glad to hear you enjoyed the property and felt safe!
By Billy, Posted: 02/08/2021
As always, renting was very easy and staff was great. We loved the condo and it was cleaned superbly and ready early for our arrival. When we wanted to extend a stay another night, which happened to be available we were given the same rate as we paid in August. Wonderful to do business with Winter Park Lodging Co!
MANAGER COMMENTS: Many thanks Billy! We are so thankful for all your years of support and appreciate you coming back to stay with us each year. Looking forward to next Feb. stay!
By Angie, Posted: 06/25/2020
Unit 2413 was okay. The bedroom however is quite small and has no place to put suitcases. Hardly enough room to walk in. Also, the whole facility does not have screens on the bedroom windows. Since there is no air-conditioning, even with the other windows open in the living room, the bedroom got quite warm and uncomfortable. The kitchen was well stocked though - even has a crockpot for those who want to cook their own meals. We couldn’t figure out how to get the Sony box for th Tv to work, so no Netflix. Unfortunately, due to Covid, the hot tub was shut down as well as the gym. We wish we would’ve been told that before we booked, we would have probably elected not to go. Price for the room seemed kind of high considering the amenities were not available.
MANAGER COMMENT: Apologies for a less than stellar stay. Some things like the lack of screens and the building heat we can't control, but the others we should have done better for you. On your next visit, be sure to call us if you have trouble with the digital devices, we can walk you through a solution. We were overly optimistic the hot tubs would open by your arrival and should have let you know they were still closed. Lesson learned in trying to predict anything during COVID. We hope you'll give us another chance to show you what we can do.
By Brandon, Posted: 02/17/2020
Enjoyed our stay.
MANAGER COMMENTS: Wonderful. We hope you will call on us again when your travels bring you back this way.
By Steve, Posted: 04/16/2019
Condo was very clean and as described. Great location next to gondola. Check-in and check out were very easy and the Winter Park Lodging Company was very communicative. Would rent here again
MANAGER COMMENTS: Excellent! Many thanks for sharing your stay with us. We would love to host you again whenver you come back this way.
By Mary, Posted: 03/03/2019
This is my second time staying there and booking through this agency. Very easy making reservations and super easy to get in condo.
MANAGER COMMENTS: Excellent....that's just what we're going for Mary. We do hope you'll continue to give us a call when you're travels bring you to Winter Park.
By Doug, Posted: 02/12/2019
What a clean, comfortable and cozy accommodation! The condo had the perfect mountain feel with all the amenities you'd ever need, and the location is unbeatable. We'd highly recommend.
MANAGER COMMENTS: Fantastic! It is so great to be right at the base area and quick access to the lifts/gondoal. Do let us know when you're back this way to visit.
By Betsy, Posted: 08/29/2018
Spontaneous weekend trip with the hubby. Called Winter Park Lodging Company a few days out and they were super helpful and made great recommendations. We have never been to Winter Park during the summer but are so glad we did!
MANAGER COMMENTS: Sometimes the best trips are the unexpected ones. So pleased we could help out. Let us know when you'll be back.
By Colt, Posted: 03/16/2018
2413 was a nice one bedroom located two rooms from the elevator. The room was clean upon arrival and we enjoyed our stay for the week of races. Nice to be right at the bottom of the race hill. No complaints at all. Easy to check in and out.
MANAGER COMMENTS: That is great to hear. We are so pleased it was a nice, easy spot for you to participate in the races. We hope to host you again.
By Dustin, Posted: 02/05/2018
Amazing condo - very clean and in great condition. Would definitely book here again. Winter Park Lodging Company was extremely helpful and responsive before, during, and after our stay! Overall, great experience.
MANAGER COMMENTS: Fantastic! So pleased we could host a successful stay for you. Please do let us know when you come back to the mountains.
By Randy, Posted: 01/28/2018
We had a good time in the mountains and weren't in the room a lot. Everything was fine and provided all we needed.
MANAGER COMMENTS: Great! So great to hear you were able to get out there and enjoy it all! Let us know when you come back this way.
By Jolene, Posted: 08/22/2017
Everything was great ? Loved the view and loved that we could just walk everywhere
MANAGER'S RESPONSE...Location, location, location! Sounds like this was the perfect location for your visit. Happy you enjoyed the amazing views from this great town. Tell all of your friends and family. Hope to see you again soon!
By Tammy, Posted: 02/28/2017
We really enjoyed our stay at Zephyr Riverside #2413. Great location with excellent views. Super nice having the heated garage for the car. Our only complaint is the coffee maker is prehistoric...totally needs an upgrade. We would definitely stay here again.
MANAGER'S COMMENTS...A coffee pot from the current century is a totally acceptable request. We will get with the owners to purchase a new one. Thanks for the feedback.
By Sam, Posted: 02/05/2017
Room was exactly as described. Close to the elevator, Excellent accommodations. We will be back next year!
MANAGER'S COMMENTS...We will be looking for you!
By Ashley, Posted: 02/02/2017
Nice one bedroom overlooking the entrance towards mountains opposite the resort. Well appointed condo with a relaxed living room. It was perfect for my wife and me on vacation for the week. Always excellent service from Winter Park Lodging Company and love the convenience of the app.
MANAGER'S COMMENTS...Glad you enjoyed some quality down time and were able to Play Hard and Rest Easy with us.
By Julie, Posted: 12/24/2016
We had a great time!
By Eric, Posted: 01/20/2016
We enjoyed everything about booking our trip with your company. It was probably the easiest arrangements i have ever made and the followup could not have been better from everyone at your company. The APP is AWESOME and was very convenient.
By Nathan, Posted: 12/24/2015
Customer service was extraordinary and the all the convenience of being so close to the lifts.
By Matt, Posted: 08/12/2015
I always enjoy scheduling my stays through Winter Park Lodging Company. The staff is great and always willing to help. Thanks
By Kimberly, Posted: 03/16/2015
Our stay in Winter Park and The Zephyr Mountain Lodge was great. The condo was located at the base of the Zephyr lift, and close to the equipment rental as well. We will definitely be back.
By Michael, Posted: 02/12/2015
Great unit, will stay again.
By Matthew, Posted: 02/09/2015
I had a great time. It was an awesome mountain. And a great place to stay.
By Melissa, Posted: 01/05/2015
You have EXCELLENT customer service!!! The condo was clean and had everything we needed!