By Chris, Posted: 06/23/2020
We appreciate the well taken care of the accommodations, we plan to come back!
MANAGER COMMENT: Thanks so much. We will be ready for you when you want to visit again.
By Maureen, Posted: 02/29/2020
I recently sent a request for clarification. We truly enjoyed our stay but we did have to call about the dishwasher which had glass stuck in the motor...therefore it did not operate for us. We also had a microwave stop working on the same day. The young repairman was wonderful.....efficient and friendly. The microwave could not be fixed so he provided a small counter top substitution. It wasn’t terrific but it warmed items. I noticed that WE paid a damage deposit. We broke nothing but entered the agreement with two broken items. Is there some way you might refund us with (at least) the damage deposit.
MANAGER COMMENTS: So sorry about the malfunctioning items during your stay Maureen. We are reaching out to you offline to clarify and work things out. Sorry if there is any confusion here, we do not take a damage deposit but rather a small percentage of your total is an accidental damage fee.
By Nancy, Posted: 10/09/2019
Nice, clean, and near everything. First time using this service and they were so accommodating. Would definitely give them 5 stars and will use them again!!!
MANAGER COMMENTS: Wonderful! We love the location for the Trailhead properties too. Happy to hear you had a great time! Please do let us know when you come back this way. We'd love to host you again.
By James, Posted: 03/01/2019
Great service. They reached out to us numerous times every step of the way to make sure that we had everything we needed etc. Will definitely use to book next time. Thanks, Jimmy Smith and Family
MANAGER COMMENTS: Terrific! Many thanks for sharing your experience with us Jimmy. We'd love to host you again when your travels bring you back to the mountains.
By Jeff, Posted: 01/30/2019
This place was very nice.
MANAGER COMMENTS: That's excellent. We are so pleased you enjoyed your stay with us. Do let us know when we can host you again.
By Brian, Posted: 12/11/2018
Good condo, good value. Need to add more utensils and such - there wasn't even a spatula of any kind.
MANAGER COMMENTS: Right. We'll get on checking/updating that kitchen inventory. Thanks for the heads up on that Brian. So pleased you enjoyed overall and we'll have it all stocked up propertly for your next trip up this way.
By Julia, Posted: 01/23/2018
The place was perfect, very clean, and service provided by the Winter Park Lodging Company was top notch. A few suggestions: more bedding for the inflatable bed would be nice. Only one extra pillow and blanket (in addition to sheets) was in the unit. We also tried to use the Wi game counsel although short on batteries. Thank you
MANAGER COMMENTS: Great! We are so pleased to hear you enjoyed. We can sure get some additional bedding in there and definitely some more batteries for the wii. Please call us anytime things aren't just right. We are always happy to come and do what we can!
By Mark, Posted: 12/13/2017
Winter Park Lodging Company was fantastic in making sure our stay with our family of four was comfortable and enjoyable! There is room for a blowup mattress in the living room which makes this unit just the right size for a family of four with two young children.
MANAGER COMMENTS: We are so pleased you enjoyed the Trailhead Lodges. It is one of the best spots in downtown Winter Park. So pleased everyone was comfortable!
By Carl, Posted: 11/25/2017
Very quiet and peaceful! Dishes and everything you need already there. Perfect for the occasion. Very pleased with the area.
MANAGER COMMENTS: So glad to hear you enjoyed a tranquil stay. We hope to host another relaxing stay in the future. Thanks!
By Neil, Posted: 09/19/2017
Fiancee and I enjoyed the property and proximity to everything in town. The pool was quite nice...just the right temp in September! Thanks to the maintenance crew for helping us figure out the best way to access the clubhouse. Really nice guys!
MANAGER COMMENTS: That pool is quite nice! Glad our "fellas" could help you out....we find them super helpful too. Thanks so much and hope to host you again.
By Wendy And John, Posted: 04/10/2017
Booking process with Meg and Crystal was excellent, they were patient and knowledgeable! We had to call for maintenance to cut heat OFF and Mike was very efficient and timely. Unit super clean and updated. Easy accessibility. Kitchen and bath fully stocked, Wii and dvd player added bonus! The reasons not rated excellent is there were no luggage racks, closet space (except in front hallway) and no bedroom clocks and one lamp not operable. Loved unit but not crazy about first floor and privacy. Since no A/C available, ceiling fans would be beneficial for air circulation (no vents in bedroom).
MANAGER'S COMMENTS...Thanks for that fantastic feedback. These are all things we don't experience, since we don't spend time in the home. We will reach out to the owner to supply the ceiling fans, clocks and luggage racks, all easy items to add that will make your next visit much better.
By Ken, Posted: 09/07/2016
We enjoyed our stay in Winter Park and the condo was clean and well taken care of. We enjoyed the location as you could walk anywhere in town with quick access to many restaurants. The condo had all the basic supplies needed to cook a few meals. We did find the noise from the adjacent pool loud on one evening until about 10:40 pm, but it was the noise from the many trains that pass through in the night that would stop me from renting at this particular location in town again.
Manager's Comments...I'm glad for your feedback, but sad to hear about the pool party. Quiet hours for the pool and hot tub are 10:00pm through 7:00am, so please give us a call if you are disturbed again during that time. We are always up for sending someone to chat with the late night "swim team". Now the trains...I wish we could somehow silence them, but in our small valley, it is hard to totally escape the lonesome whistles. We are happy to help you find a different location for your next visit where the train noise is more muffled.
By Lynn, Posted: 08/23/2016
Trailhead Lodges 512 was a nice spot for our weekend in Winter Park. We walked everywhere. The layout of the condo is very nice. We will definitely stay at Trailhead again.
By Elizabeth, Posted: 08/11/2016
We have stayed at the Trailhead Lodges for 3 years now and are always impressed. Unit 512 was no different. It was clean, up to date and great amenities. We would definitely stay here again.
By Ryan, Posted: 03/01/2016
Thank you so much for a wonderful stay. A good friend from my hometown came out to visit from Iowa and we had a great time in Winter Park. Staying at Trailhead was by far better than just getting a hotel/motel.
By Tina, Posted: 02/10/2016
We enjoyed staying in this unit. The bedroom, kitchen and living area were all very large and comfortable. The kitchen was well stocked and the kids loves playing the Wii. The pool was also just steps away and it was a very short walk to the bus stop. The only negative is that it's near the stairs and there is a good amount of noise in the morning (think clunky ski boots on metal steps).
By Melissa, Posted: 08/20/2015
Clean, great location, helpful stay, easy access. Thank you!
By Justin, Posted: 07/13/2015
DO NOT REALLY HAVE A COMPLAINT ABOUT OUR STAY. AWSOME PROPERTY, IN THE CENTER OF ALL THE ACTION IN TOWN. OTHER THAN THE CONSTRUCTION FROM ADDING TO THE PROPERTY THIS WAS A PERFECT STAY!
By Cb, Posted: 07/12/2015
Meg was wonderful with helping us with reservations as well as follow up to be sure all went well.
By Po-Sheng, Posted: 03/15/2015
Lovely surroundings, clean inside, and neat furniture - I would definitely book a room managed by Winter Park Lodging Company again next time.
By Belinda, Posted: 01/22/2015
This condo was great for our family of four. The unit was spacious and well kept, with cozy furniture and an open layout. The king size bed was very comfortable, and surprisingly so was the pull-out couch. The clubhouse, pool and hot tub were enjoyed by the kids. Although the unit is on the first floor, I never heard neighbor noise from upstairs. The only complaint might be that the bedroom is located by the stairwell, and it can be noisy when people go up and down the metal stairs, particularly in ski boots! This may not be the best unit if you want to sleep late during ski season, but for us it was a great stay.
By Neil, Posted: 10/27/2014
Our experience with Winter Park Lodging Company and staying in Winter Park was excellent. The reservation process was well handled and everyone was a joy to work with. We couldn't have asked for a more perfect unit for us and the lift ticket delivery and boot fitting at the condo made everything so easy, we couldn't believe it. If time and money permits, we will be doing this vacation every year!
By Karen, Posted: 10/16/2014
My husband and I had a wonderful time. The condo was clean and just right for us. It was conveniently located by downtown Winter Park as well. We honestly had no complaints about our stay!
By Denise, Posted: 10/02/2014
comfortable, soft cozy couches, big screen TV, lovely big comfy bed, great showers, kitchen with all the details, we had everything we needed
a few more hangers were needed but that was minor
also we had trouble with the DVD player, quick response brought anew cord but apparently that is not working, minor to us but since you asked
We loved the area, the town and the surrounding road trips