Winter Park Lodging Company Guest Reviews
We try not to toot our own horn here Winter Park Lodging Company too much but sometimes you need to scream out that you are doing a darn good job. We were checking out our guest reviews on Tripadvisor about Winter Park Lodging Company and man we have been feeling some love from our guests. The best part about these reviews is that in most of them there are mentions of how WPLCo has performed with customer service, problem resolution and overall attitude. We cannot always control nature, weather and the actions of others but we can control our reactions.
Yippppeeeeee, is what we say, we sometimes cannot anticipate what will happen with the structure and mechanics of a vacation rental condo/home but we can react and deal with the problem should one arise. Here is to the office, maintenance and cleaning staffs at Winter Park Lodging Company (clap, clap, clap). Amy, Val, Samantha, Rachel, Christina, Jill, Emily, Ryan, Eric, Sarah and last ,but definitely not least, all the WPLCo cleaning crews deserve a big congratulations. Nice work Y’all!
With the incredibly cold spell we had early this month we had some issues with pipes and heat and such but the team WPLCo responded admirably in all cases. Here is what one of our Tripadvisor reviews had to say:
We had 3 families with 6 adults and 5 elementary age kids staying here. There was room to spread out and be together. Each family even had it’s own bathroom, but the kitchen living room was big enough for all of us to be in at once.
We were supposed to be in a different place that’s pipes burst. The WP Lodging Co. was great about finding us this house (a great upgrade) and communicating the problem (even though we were skiing all day without our phones on) I was pleasantly surprised how great they were about getting us a new place that could accommodate our large group on such short notice and without us being available. We would use their service again!
And here is another great review for Winter Park Lodging Company with a condo unit at the Zephyr Mountain Lodge:
We have stayed in several different condos at Zephyr and this one is the best so far. We had four adults and two six-year-olds. The extra seating in the living area was perfect and provided plenty of room to spread out and relax. The two bathrooms were very large and the extra bunk beds in the master were perfect for us. The condo was beautifully decorated and had everything we needed during our stay. It was easy to get in and out to access the village. The only negative is that you can hear the garbage and delivery trucks in the morning because of the room’s location but that did not bother any of us. We also did not use the ski lockers because it was a little harder to get the kids gear out to the slopes. This was easily solved by using Winter Park Rental’s free slopeside overnight storage closer to the Kids’ School area for our skis. However, it would be perfect for adults or older kids who could handle their equipment. You can glide out the door and right down to the Zephyr lift.
This is the second year that we have used Winter Park Lodging and the experience was great. Everyone is helpful and the process is easy. We’ve used other booking companies for Winter Park before but I will never use anyone but Winter Park Lodging Company again.
Here we toot away at the great job that Winter Park Lodging Company has been doing! So if you happen to talk to one of the WPLCo office ladies or Maintenance men or cleaning crews expect to be WOWed with some great customer service.
Sarah February 15th, 2011