Employment Opportunities at Winter Park Lodging Company

Winter Park Lodging Company’s success is built entirely on the quality and effort of our team members.  We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment that fosters our mission, vision and values.  The postings below are positions currently available within the company, but we are always seeking out good candidates.  If you are interested in joining our team, we encourage you to send us a resume and a note about you by emailing jobs@winterparklodgingcompany.com.


Owner Relations Team Member

Type: Year-round, Full-time, Hourly

Reporting: Owner Relations Team Manager

Job Summary: This position will work closely with the Owner Relations Team Manager in handling all aspects of the department.  The main objective of this department is to foster long-term relationships and build trust with all of our owners.  For that reason we’re looking to add team members who would like to grow with the team and help build those relationships.

Responsibilities:

  • Proactive written and verbal communication with owners
  • Development of owner newsletters, surveys, and other online tools to communicate and evaluate company’s performance for owners
  • Handle day to day requests and questions from homeowners
  • Assist with monthly owner statements including proof reading and adding and editing charges to owners
  • Regular monitoring of property revenue performance and analyzing why properties are not performing to expectations
  • Visit properties to evaluate upkeep/decor and work with owners to coordinate updating of any furnishings or inventory needed in the properties
  • Meet with owners face to face as needed
  • Weekly check of owner arrivals to confirm owner inspection list with Head of Housekeeping/Inspections
  • Work alongside the Property Care Teams to ensure owner requests are met as well as to communicate property issues to the owner, as well as coordinate with outside vendors working on properties.
  • Assist in the on/offboarding of properties.  This includes the behind the scenes tasks of setting up the properties in all software systems, helping to coordinate photos/floor plans, confirming that maintenance, housekeeping and marketing related needs are taken care of prior to properties going live online, and other tasks that might arise.  This also includes all communication with the property owners to answer any questions and help guide them through the process of coming on program and educate them on the ins/outs of renting short-term. Off boarding includes managing 30 day blocks, shutting off integrations at the appropriate times and removing WPLC items from the properties.
  • Perform related duties in the homeowner department as assigned by Owner Relations Manager

 

Qualifications:

  • Excellent verbal and written communication skills
  • Detail oriented, good analytical and organizational skills
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Ability to perform multiple tasks at once and work in fast paced/deadline driven environment
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to lift 75+ lbs
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to be fully accountable for decisions is a must
  • Clean, professional appearance
  • Must have reliable transportation and a valid driver’s license
  • High school diploma

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Hot Tub Technician

Type: Year-round, Full-time, Hourly

Reporting: Maintenance Department Supervisor

Job Summary: This position will work as part of the Hot Tub Care Team to maintain the sanitation and functionality of 50+ hot tubs at the properties managed by the company.   They’ll work closely with other Property Care Teams to coordinate hot tub maintenance in the most efficient way possible. The ideal candidate is someone who is good at self-scheduling, works well as part of a team, and has the desire to help grow and develop what is the newest part of the Property Care side of the business.  CPO training is provided by the company.

Responsibilities

  • Daily scheduling of hot tubs needing to be serviced so that tubs are cleaned and ready for each guest arrival
  • Doing drain & fills of hot tubs as required
  • Maintaining the exterior of the hot tubs including snow/ice removal as needed to allow covers/cover lifters to function correctly
  • Maintaining a secure/functioning strap and lock on each hot tub
  • Maintaining service records for each hot tub
  • Ensuring that the area around each hot tub is kept tidy including the removal of any garbage from the area
  • Performing any semi annual or annual maintenance needed
  • Replacing hot tub fillers as needed
  • Identifying and scheduling repairs of hot tubs through our local partner company
  • Assisting in all duties assigned

Qualifications

  • The ability to multi-task and communicate well with other employees is a must for this position.
  • Clean, professional appearance
  • Ability to lift 75+ pounds
  • Detail oriented
  • Ability to speak English fluently- Spanish is a plus
  • Must have reliable transportation and a valid driver’s license
  • High School diploma
  • Past experience in hot tub or pool maintenance is preferred although not required

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Guest Experience Agent

Type: Year-round, Full-time, Hourly

Reports to:  Guest Experience Manager

Job Summary: The Guest Experience Agent is responsible for ensuring every guest has a positive and memorable experience with Winter Park Lodging Company.  They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and complaints.  The ideal candidate would be positive and professional, expressing an upbeat personality with the desire to deliver outstanding customer service. Successful agents have advanced conflict-resolution skills and the ability to “make it right” for every guest.

Tasks and Responsibilities:

  • Answer all guest phone calls and listen attentively to each guest as a unique individual and attend to their compliment, concern, or complaint in a timely way.
  • Complete all Guest Experience Team tasks accurately and in a timely manner.
  • Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures.
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world-class experience.

Skills:

  • Outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person
  • Detail and team oriented
  • Ability to reason and create solutions in unexpected situations
  • Dependable and punctual

Qualifications:

  • College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role.
  • Hold a valid driver’s license.
  • Excellent computer skills, ability to learn new software quickly.
  • Able to organize, plan ahead, and manage workload in a positive manner
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds

Work Hours and Days:

  • 5 days per week to equal 40 hours.  Days and shifts will vary.
  • All work to be completed at the office or in Winter Park Lodging Company properties.
  • Up to two nights per week of “bat phone” overnight call system

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Maintenance Technician

Type: Year-round, Full-time, Hourly

Reporting: Maintenance Manager

Job Summary: We consider the members of our Maintenance Department to be the face of our company.  With no physical check-in process for our guests, often times the only person-to-person interactions we have with them is when they’re in need of help. The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule as well as re-prioritize tasks as required by our guests.

Responsibilities

  • Complete maintenance tasks entered into the system in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and so that Accounting has the information needed to properly invoice each task.
  • Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
  • Assist with completing inspections for guest or owner arrivals as needed.
  • Report all cleaning and maintenance related issues to the housekeeping manager and housekeeping personnel.
  • Perform annual maintenance inspections of all properties.
  • Assisting in all duties as assigned.

Qualifications

  • The ability to multi-task and communicate well with other employees is a must for this position.
  • Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
  • Clean, professional appearance
  • Ability to lift 75+ pounds
  • Detail oriented
  • Ability to speak English fluently- Spanish is a plus
  • Must have reliable transportation and a valid driver’s license.
  • High School diploma.

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