Employment Opportunities at Winter Park Lodging Company

Winter Park Lodging Company’s success is built entirely on the quality and effort of our team members.  We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment that fosters our mission, vision and values.  The postings below are positions currently available within the company, but we are always seeking out good candidates.  If you are interested in joining our team, we encourage you to send us a resume and a note about you by emailing [email protected]gcompany.com.


Reservations Sales Agent 

Full time: Year-round, hourly

Position:  Seasonal Reservations Sales Team Member

Reporting:  Reservations Manager

Job Summary

With extraordinary, world-class service, a full-time Reservations Sales Agent assists our valued guests with booking lodging in Winter Park and the Fraser Valley.  Successful agents excel at building rapport with guests, they are knowledgeable about our properties and generate excitement for the guest’s vacation.  Our best agents have a passion for the outdoors and never miss an opportunity to create return guests by providing a “WOW” experience.

Tasks and Responsibilities:

  • Sell, both inbound and outbound, all products over the phone using web-based reservations system.
  • Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections.
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.
  • Visit all new properties at least once.
  • Work with partner companies to ensure all reservations are accounted for.
  • Strive to achieve all personal and office-wide sales goals.
  • Complete agent daily checklist.

Skills:

  • Outstanding customer service and sales skills
  • Have full fluency in speaking, reading, and writing English
  • Ability to reason and create solutions in unexpected situations
  • Ability to maintain a courteous and professional demeanor with all guests, owners, partner companies, and staff
  • Detail and team oriented
  • Dependable and punctual
  • Highly computer literate
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds

Qualifications:

  • A minimum of two years related experience in a competitive Sales atmosphere.  Experience within a reservations department or hospitality industry is preferred but not a requirement.   
  • Hold a valid driver’s license.

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Guest Experience Agent

Full Time: Year-round, hourly

Position:  Guest Experience Agent

Reports to:  Guest Experience Manager

Job Summary

The Guest Experience Agent is responsible for ensuring every guest has a positive and memorable experience with Winter Park Lodging Company.  They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and complaints.  The ideal candidate would be positive and professional, expressing an upbeat personality with the desire to deliver outstanding customer service. Successful agents have advanced conflict-resolution skills and the ability to “make it right” for every guest.

Tasks and Responsibilities:

  • Answer all guest phone calls and listen attentively to each guest as a unique individual and attend to their compliment, concern, or complaint in a timely way.
  • Complete all Guest Experience Team tasks accurately and in a timely manner.
  • Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures.
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world-class experience.

Skills:

  • Outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person
  • Detail and team oriented
  • Ability to reason and create solutions in unexpected situations
  • Dependable and punctual

Qualifications:

  • College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role.
  • Hold a valid driver’s license.
  • Excellent computer skills, ability to learn new software quickly.
  • Able to organize, plan ahead, and manage workload in a positive manner
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds

 

Work Hours and Days:

  • 5 days per week to equal 40 hours.  Days and shifts will vary.
  • All work to be completed at the office or in Winter Park Lodging Company properties.
  • Up to two nights per week of “bat phone” overnight call system

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Maintenance Technician

Full Time: Year-round, hourly

Position: Maintenance Technician

Reporting: Maintenance Manager

Job Summary: We consider the members of our Maintenance Department to be the face of our company.  With no physical check-in process for our guests, often times the only person-to-person interactions we have with them is when they’re in need of help. The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule as well as re-prioritize tasks as required by our guests.

Responsibilities

  • Complete maintenance tasks entered into the system in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and so that Accounting has the information needed to properly invoice each task.
  • Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
  • Assist with completing inspections for guest or owner arrivals as needed.
  • Report all cleaning and maintenance related issues to the housekeeping manager and housekeeping personnel.
  • Perform annual maintenance inspections of all properties.
  • Assisting in all duties as assigned.

Qualifications

  • The ability to multi-task and communicate well with other employees is a must for this position.
  • Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
  • Clean, professional appearance
  • Ability to lift 75+ pounds
  • Detail oriented
  • Ability to speak English fluently- Spanish is a plus
  • Must have reliable transportation and a valid driver’s license.
  • High School diploma.

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