Reports To: Guest Experience Team Lead
Status: Full-time, part-time, year-round
Job Summary: We pride ourselves on being the best in the valley at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our company is a leader nationally as the gold standard for vacation rental companies.
The Guest Experience Team is responsible for ensuring every guest has a positive, memorable experience with Winter Park Lodging Company. They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and challenges. The ideal candidate would be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and deliver outstanding customer service. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest.
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Reports To: Housekeeping Manager
Status: Full-time, year-round
Job Summary: Winter Park Lodging Company has built a private state-of-the-art laundry facility in Fraser, Colorado to handle all laundry from 110+ vacation rentals they manage plus 40+ vacation rentals at their sister company, Steamboat Lodging Company, in Steamboat Springs, CO.
The Laundry Operations Manager will be in charge of the daily operation of our commercial laundry facility in Fraser. The position will include managing the laundry staff, handling logistics and efficiency of the operation, maintaining equipment, ordering supplies, loading laundry machines, folding, and restocking shelves, as well as assisting the housekeeping manager with additional tasks when needed.
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Reports To: Housekeeping Manager
Type: Full-time, part-time, year-round
Job Summary: We like to think of our Home Stagers as being in charge of “first impressions”. Home stagers are responsible for putting the ‘finishing touches’ on each of the vacation rentals we manage prior to guest and owner arrivals. They conduct inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival. Maybe more importantly, they “stage” the home to be ready for the arrival including placing pillows just right, finding a few errant pieces of trash under the bed, or rearranging the kitchen to be presentable and feel clean to the guest. During peak seasons (Christmas holidays, especially) the position may necessitate overtime.
This job is well suited for a detailed oriented person who has an eye for making a room look styled vs. just clean. They must be comfortable with the pressure of busy days, but also find fulfillment in going the extra mile to make homes look ready for a discerning guest or owner.
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Reports To: Maintenance Team Manager
Status: Full-time, year-round
Job Summary: We consider the members of our Maintenance Department to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do. With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help.
The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff, be creative, as well as re-prioritize tasks as required by our guests. This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.
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Reports To: Housekeeping Manager
Status: Full-time, year-round
Job Summary: We pride ourselves on having the most *sparkling* vacation rental homes in the valley. We also have loyal housekeepers who have been with us for many years and are a part of our company. Creating relationships with them, and helping them succeed and stay organized is the crux of this position.
This role will assist the Housekeeping Manager as required, including coordinating the schedules of housekeeping personnel and assisting them with any needs and concerns that may arise. On days when the Housekeeping Manager is not working or on vacation, this position will be responsible for completing their duties. The work will be both in and out of the office. Any work done outside of the office will have a company vehicle available for use.
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