Employment
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Reservations Team Member
Reports To: Reservations Team Manager
Status: Full-time/ part-time, year-round
Job Summary: The Reservations Team agent will be part of a team handling online and phone sales for our vacation rental properties in Winter Park and Steamboat. A Reservations Sales Member will smoothly lead a guest through the booking process by building rapport and confidence. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goal
Responsibilities:
- Work well with the team to book reservations for Winter Park and Steamboat
- Travel to Steamboat/Winter Park as needed for in-person meetings and trainings with team members
- Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
- Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
- Work with partner companies to ensure all reservations are accounted for
- Strive to achieve all personal and office-wide sales goals
- Troubleshoot and resolve reservation questions and issues
- All other duties as assigned
Benefits:
- 401K with up to 4% match and no vesting period
- Company health insurance
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO accrual for select holidays worked + Sick Time
- Monthly cell phone stipend
- Friends & Family stay benefit
Qualifications:
- A minimum of two years related experience in a competitive sales atmosphere.
- Possess outstanding customer service and sales skills
- Possess excellent computer skills and learn new software quickly
- Organize, plan ahead, multi-task and manage workload in positive manner
- Demonstrate outstanding customer service skills including full fluency in speaking, reading, and writing English
- Interact in a friendly and comfortable manner with staff, partners and guests via phone, text, and in person
- Hold a valid driver’s license
- Show attention to detail and be team oriented
- Have ability to reason and create solutions in unexpected, high pressure situations
- Be dependable and punctual
- Type 40+ wpm
- Lift at least 25 lbs.
Commercial Laundry Supervisor - Third Shift
Reports To: Property Care Director
Status: Full-time/ part-time, year-round/seasonal
Job Summary: The Commercial Laundry Supervisor - Third Shift position is based out of our Fraser office. The hours and schedule of this position are flexible between 6pm-8am. This position is best suited for someone who enjoys being on their feet and moving while at work. The work consists primarily of cleaning and folding the sheets and towels which come and go from the properties on our rental program.
Responsibilities:
- Cleaning and folding the sheets and towels brought to the warehouse from properties on program
- Maintain cleanliness of warehouse and laundry machines. Learn and implement best practices for laundry care including proper chemical balance, stain treatment, etc
- Helping to organize all items needed in the housekeeping department. This includes: cleaning supplies, unit stock, bedding/towels, and household inventory items
- Working with the department manager to ensure that adequate supplies of laundry are stocked at all times on the shelves by checking the daily packing slip report
- Supervision of additional laundry staff during shift when required
- Assisting the inspections team in completing inspections prior to guest arrivals if needed
Benefits:
- 401K with up to 4% match and no vesting period
- Company health insurance
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO accrual for select holidays worked + Sick Time
- Monthly cell phone stipend
- Friends & Family stay benefit
Qualifications:
- Availability between 6pm until 8am, 5 days a week (hours can be flexible)
- Clean, professional appearance
- Ability to lift 50+ pounds
- Detail oriented
- Must have reliable transportation and a valid driver’s license
Housekeeper
Reports To: Housekeeping Manager
Status: Full-time/ part-time, year-round/seasonal
Job Summary:
Housekeeping is the name of the game and our brand depends on an unforgettable experience that starts with professionally cleaned homes. We are seeking hard-working individuals and teams that will uphold our values in order to maintain the utmost cleanliness and professionalism in all of our vacation rental properties. As a housekeeper, you will become familiar with the layout of all properties ranging from 1-7 bedrooms to ensure that they are set up the same upon each guest/owner departure.
Responsibilities:
- Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for in accordance with company standards
- Sweeping, vacuuming, mopping, dusting, and disinfecting all surfaces
- Replacing sheets, towels, toiletries, and maintaining stocking levels of all consumables (dish soap, detergent, trash bags)
- Move all reasonably portable furniture in rooms to clean under and behind
- Collect and remove trash and debris
- Communicate with coworkers and software via portable digital devices
- Identify and note any damages in homes to housekeeping manager
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
- Ability to adapt to a fast paced & changing schedule, especially during winter months
Benefits:
- 401K with up to 4% match and no vesting period
- Company health insurance
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO accrual for select holidays worked + Sick Time
- Monthly cell phone stipend
- Friends & Family stay benefit
Qualifications:
- Reliable transportation and a valid driver’s license
- Weekend availability, (Friday-Sunday)
- Ability to quickly learn/adapt to software applications for scheduling, maintenance tasks, ect.
- Clean, professional appearance
- Ability to lift 75+ pounds
- Ability to speak english fluently- Spanish is a plus
- Detail oriented
- Housekeeping experience required
- High School diploma or GED
Hot Tub Tech
Reports To: Property Care Manager
Status: Full-time/ part-time, year-round/seasonal
Job Summary:
This position will work as part of the Hot Tub Care Team to maintain the sanitation and functionality of 50+ hot tubs at the properties managed by the company. They’ll work closely with other Property Care Teams to coordinate hot tub maintenance in the most efficient way possible. The ideal candidate is someone who is good at self-scheduling, works well as part of a team, and has the desire to help grow and develop what is the newest part of the Property Care side of the business. CPO training is provided by the company.
Responsibilities:
- Daily scheduling of hot tubs needing to be serviced so that tubs are cleaned and ready for each guest arrival
- Doing drain & fills of hot tubs as required
- Maintaining the exterior of the hot tubs including snow/ice removal as needed to allow covers/cover lifters to function correctly.
- Maintaining a secure/functioning strap and lock on each hot tub
- Maintaining service records for each hot tub
- Ensuring that the area around each hot tub is kept tidy including the removal of any garbage from the area
- Performing any semi-annual or annual maintenance needed
- Replacing hot tub filters as needed
- Identifying and scheduling repairs of hot tubs through our local partner company
- Assisting in all duties as assigned
Benefits:
- 401K with up to 4% match and no vesting period
- Company health insurance
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO accrual for select holidays worked + Sick Time
- Monthly cell phone stipend
- Friends & Family stay benefit
Qualifications:
- The ability to multi-task and communicate well with other employees is a must for this position.
- Clean, professional appearance
- Ability to lift 75+ pounds
- Detail oriented
- Ability to speak English fluently- Spanish is a plus
- Must have reliable transportation and a valid driver’s license
- High School diploma
- Past experience in hot tub or pool maintenance is preferred although not required
Commercial Laundry Attendant
Reports To: Property Care Director
Status: Full-time/ part-time, year-round/seasonal
Job Summary:
The Commercial Laundry Attendant position is based out of our Fraser office. The hours and schedule of this position are flexible- day, evening, and night shifts are available. This position is best suited for someone who enjoys being on their feet and moving while at work. The work consists primarily of cleaning and folding the sheets and towels which come and go from the properties on our rental program.
Responsibilities:
- Cleaning and folding the sheets and towels brought to the warehouse from properties on program.
- Maintain cleanliness of warehouse and laundry machines. Learn and implement best practices for laundry care including proper chemical balance, stain treatment, etc.
- Helping to organize all items needed in the housekeeping department. This includes: cleaning supplies, unit stock, bedding/towels, and household inventory items.
- Working with the department manager to ensure that adequate supplies of laundry are stocked at all times on the shelves by checking the daily packing slip report.
- Assisting the inspections team in completing inspections prior to guest arrivals if needed
Benefits:
- 401K with up to 4% match and no vesting period
- Company health insurance
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO accrual for select holidays worked + Sick Time
- Monthly cell phone stipend
- Friends & Family stay benefit
Qualifications:
- Clean, professional appearance
- Ability to lift 50+ pounds
- Detail oriented
- Must have reliable transportation and a valid driver’s license
- High School diploma
Home Stager
Reports To: Housekeeping Manager
Status: Full-time/ part-time, year-round/seasonal
Job Summary:
We like to think of our Home Stagers as being in charge of “first impressions”. Home stagers are responsible for putting the ‘finishing touches’ on each of the vacation rentals we manage prior to guest and owner arrivals. They conduct inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival. Maybe more importantly, they “stage” the home to be ready for the arrival including placing pillows just right, finding a few errant pieces of trash under the bed, or rearranging the kitchen to be presentable and feel clean to the guest. During peak seasons (Christmas holidays, especially) the position may necessitate overtime.
This job is well suited for a detailed oriented person who has an eye for making a room look styled vs. just clean. They must be comfortable with the pressure of busy days, but also find fulfillment in going the extra mile to make homes look ready for a discerning guest or owner.
Responsibilities:
- Perform detailed inspections of properties prior to owner and guest arrivals to ensure that the condition of the property meets the expectations of owners and guests.
- Will become familiar with the layout of every property (where furniture and decor goes) to ensure the property is set up the same upon each arrival.
- Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, minor deck/porch shoveling, etc
- Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel.
- Proactively offer up suggestions for improvement for each home to the Homeowner Liaison Team
- Complete detailed checklists per inspection as well as communicate with coworkers via software and portable digital devices
- Drive and maintain company vehicles safely and to a high standard of cleanliness reporting any vehicle needs to supervisor in a timely fashion.
- Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc
- During busy times, may have to strip beds and pack sheets/towels for housekeeping team
- During non-peak times, assist in other department projects within the company
Benefits:
- 401K with up to 4% match and no vesting period
- Company health insurance
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO accrual for select holidays worked + Sick Time
- Monthly cell phone stipend
- Friends & Family stay benefit
Qualifications:
- Clean, professional appearance
- Ability to lift 50+ pounds
- Detail oriented
- Must have reliable transportation and a valid driver’s license
- High School diploma or GED
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