Employment Opportunities at Winter Park Lodging Company

Assistant Housekeeping Manager

Reports To: Housekeeping Manager
Status: Full-time, year-round
Job Summary:  This position will assist the Housekeeping Manager as required, including coordinating the schedules of housekeeping personnel and assisting them with any needs that may arise.  When the Housekeeping Manager is absent, this position will be responsible for completing their duties. The work will be both in and out of the office. Any work done outside of the office will have a WPLC vehicle available for use.

Responsibilities:

• Assist in coordinating, prioritizing and assigning responsibilities of housekeeping staff.
• Organizing all items needed in the housekeeping department.  This includes, but is not limited to: cleaning supplies, unit stock, bedding/towels, and guest gifts.
• Working with the Housekeeping Manager to ensure that adequate supplies of laundry are stocked at all times on the shelves. This involves working directly with the WPLC laundry service to see that our needs are being met.  
• Assisting the Housekeeping Manager with the coordination of the yearly deep-clean process of all properties.  This involves in-house cleaning as well as carpet cleaning and dry cleaning which are completed by local companies through our efforts.
• Organizing all WPLC loaner items and assisting the maintenance and inspection teams in distributing and collecting any items lent to guests or owners.
• Assisting the inspections team in completing inspections prior to guest arrivals.
• Report all cleaning and maintenance related issues to the housekeeping manager, appropriate maintenance, and housekeeping personnel.
• Assist in meeting any guest needs that arise.  This includes but is not limited to: delivering amenities and helping to clean rooms as needed.
• Delivery of Zephyr Mountain Lodge room keys by noon daily when scheduled.

Benefits:

• Employer-offered health insurance with monthly contribution
• 401K with up to 4% match and no vesting period
• Winter Park Resort ski pass or other recreational pass of equal value
• PTO + PTO accrual for select holidays worked
• Company paid cell phone or monthly stipend

Qualifications:

Guest Experience Team Member

Reports To: Guest Experience Team Lead 
Status: Full-time, part-time, year-round
Job Summary:  The Guest Experience Team is responsible for ensuring every guest has a positive, memorable experience with Winter Park Lodging Company.  They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and challenges.  The ideal candidate would be positive and professional, expressing an upbeat personality with the desire to deliver outstanding customer service. Successful agents have advanced conflict-resolution skills and the ability to “make it right” for every guest. 

Responsibilities:

• Answer all guest emails and phone calls and listen attentively to each guest as a unique individual and attend to their requests in a timely way. 
• Complete all Guest Experience Team tasks accurately and in a timely manner. 
• Prepare all guests via phone calls, emails and texts for their arrival.
• Follow up with guests during and after their stay for feedback.
• Plan, prepare and track guest gifts.
• Assist with shipping and receiving for Pine Tree Plaza office.
• Manage lost and found between Guest Experience and Housekeeping Teams.
• Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures. 
• Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience. 

Benefits:

• Employer-offered health insurance with monthly contribution
• 401K with up to 4% match and no vesting period
• Winter Park Resort ski pass or other recreational pass of equal value
• PTO + PTO accrual for select holidays worked
• Company paid cell phone or monthly stipend

Qualifications:

• College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role. 
• Hold a valid driver’s license.
• Excellent computer skills, ability to learn new software quickly.
• Able to organize, plan ahead, and self manage workload in positive manner
• Outstanding customer service skills including full fluency in speaking, reading, and writing English
• Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person 
• Detail and team oriented
• Ability to reason and create solutions in unexpected and possibly stressful situations
• Dependable and punctual
• Be able to type 40 wpm
• Able to lift at least 25 pounds

Owner Relations Team Member

Maintenance Technician

Reports To: Maintenance Team Manager 
Status: Full-time, year-round
Job Summary:  We consider the members of our Maintenance Department to be the face of our company.  With no physical check-in process for our guests, often times the only person-to-person interactions we have with them is when they’re in need of help. The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule as well as re-prioritize tasks as required by our guests.

Responsibilities:

• Complete maintenance tasks entered into the system in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and so that Accounting has the information needed to properly invoice each task.
• Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
• Assist with completing inspections for guest or owner arrivals as needed.
• Report all cleaning and maintenance related issues to the housekeeping manager and housekeeping personnel.
• Perform annual maintenance inspections of all properties.
• Assisting in all duties as assigned.

Benefits:

• Employer-offered health insurance with monthly contribution
• 401K with up to 4% match and no vesting period
• Winter Park Resort ski pass or other recreational pass of equal value
• PTO + PTO accrual for select holidays worked
• Company paid cell phone or monthly stipend

Qualifications:

• The ability to multi-task and communicate well with other employees is a must for this position.
• Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
• Clean, professional appearance
• Ability to lift 75+ pounds
• Detail oriented
• Ability to speak English fluently- Spanish is a plus
• Must have reliable transportation and a valid driver’s license. 
• High School diploma.

Property Inspector

Reports To: Housekeeping Manager 
Type: Full-time, Part-time, Year-round
Job Summary:  Property Inspectors are  responsible for putting the ‘finishing touches’ on each property prior to guest and owner arrivals.  They’re responsible for conducting inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival.  A property inspector will need to become familiar with the layout of every property that the company manages and ensure that the properties are set up the same upon each guest/owner departure. During peak season the position may necessitate overtime.

Responsibilities:

• Perform detailed inspections of properties prior to owner arrivals to ensure that the condition of the property meets the expectations of owners
• Perform inspections of properties prior to guest arrivals according to the established standards of cleanliness
• Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, etc
• Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel.
• Communicate with coworkers and software via portable digital devices 
• Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc
• During non-peak times, assist in other department projects within the company 
• Keeping company vehicle well stocked and cared for. Reporting any vehicle needs to management immediately.   

Benefits:

• Employer-offered health insurance with monthly contribution
• 401K with up to 4% match and no vesting period
• Winter Park Resort ski pass or other recreational pass of equal value
• PTO + PTO accrual for select holidays worked
• Company paid cell phone or monthly stipend

Qualifications:

• The ability to multi-task and delegate work amongst multiple employees is a must have for this position.
• Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
• Clean, professional appearance
• Ability to lift 75+ pounds
• Ability to speak english fluently- Spanish is a plus
• Detail oriented
• Reliable transportation and a valid driver’s license
• High School diploma or GED