Employment Opportunities at Winter Park Lodging Company
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Reservations Team Member
Reports To: Reservations Manager
Status: Full-time, year-round
Job Summary: The Reservations Team agent will be part of a team handling online and phone sales for our vacation rental properties in Winter Park and Steamboat. A Reservations Sales Member will smoothly lead a guest through the booking process by building rapport and confidence. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals.
Responsibilities:
- Work well with the team to book reservations for Winter Park and Steamboat
- Travel to Steamboat/Winter Park as needed for in-person meetings and trainings with team members
- Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
- Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
- Work with partner companies to ensure all reservations are accounted for
- Strive to achieve all personal and office-wide sales goals
- Troubleshoot and resolve reservation questions and issues
- All other duties as assigned
Benefits:
- 401K with up to 4% match with no vesting period
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO + PTO accrual for select holidays worked + Sick Time
- Company paid cell phone or monthly stipend
- Friends & Family lodging discount
- A minimum of two years related experience in a competitive sales atmosphere
- Possess outstanding customer service and sales skills
- Possess excellent computer skills and learn new software quickly
- Organize, plan ahead, multi-task and manage workload in positive manner
- Demonstrate outstanding customer service skills including full fluency in speaking, reading, and writing English
- Interact in a friendly and comfortable manner with staff, partners and guests via phone, text, and in person
- Hold a valid driver’s license
- Show attention to detail and be team oriented
- Have ability to reason and create solutions in unexpected, high pressure situations
- Be dependable and punctual
- Type 40+ wpm
- Lift at least 25 lbs
Home Stager
Reports To: Housekeeping Manager
Type: Full-time, part-time, year-round
Job Summary: We like to think of our Home Stagers as being in charge of “first impressions”. Home stagers are responsible for putting the ‘finishing touches’ on each of the vacation rentals we manage prior to guest and owner arrivals. They conduct inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival. Maybe more importantly, they “stage” the home to be ready for the arrival including placing pillows just right, finding a few errant pieces of trash under the bed, or rearranging the kitchen to be presentable and feel clean to the guest. During peak seasons (Christmas holidays, especially) the position may necessitate overtime.
This job is well suited for a detailed oriented person who has an eye for making a room look styled vs. just clean. They must be comfortable with the pressure of busy days, but also find fulfillment in going the extra mile to make homes look ready for a discerning guest or owner.
Responsibilities:
- Perform detailed inspections of properties prior to owner and guest arrivals to ensure that the condition of the property meets the expectations of owners and guests.
- Will become familiar with the layout of every property (where furniture and decor goes) to ensure the property is set up the same upon each arrival.
- Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, minor deck/porch shoveling, etc
- Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel.
- Proactively offer up suggestions for improvement for each home to the Homeowner Liaison Team
- Complete detailed checklists per inspection as well as communicate with coworkers via software and portable digital devices
- Drive and maintain company vehicles safely and to a high standard of cleanliness reporting any vehicle needs to supervisor in a timely fashion.
- Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc
- During busy times, may have to strip beds and pack sheets/towels for housekeeping team
- During non-peak times, assist in other department projects within the company
Benefits:
- 401K with up to 4% match with no vesting period
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO + PTO accrual for select holidays worked + Sick Time
- Company paid cell phone or monthly stipend
- Friends & Family lodging discount
Qualifications:
- The ability to multi-task and delegate work amongst multiple employees is a must have for this position
- Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
- Clean, professional appearance
- Ability to lift 75+ pounds
- Ability to speak english fluently- Spanish is a plus
- Detail oriented
- Reliable transportation and a valid driver’s license
- High School diploma or GED
Property Care Tech
Reports To: Maintenance Team Manager
Status: Full-time, year-round
Job Summary: We consider the members of our Maintenance Department to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do. With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help.
The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff, be creative, as well as re-prioritize tasks as required by our guests. This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.
Responsibilities:
- Complete maintenance tasks in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and each task can be properly invoiced..
- Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
- Report all cleaning and maintenance related issues to the housekeeping and maintenance managers.
- Use online software thru a PC and handheld devices to communicate and report details on maintenance issues
- Perform annual maintenance inspections of all properties.
- Assisting in all duties as assigned.
Benefits:
- 401K with up to 4% match and no vesting period
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO + PTO accrual for select holidays worked + Sick Time
- Company paid cell phone or monthly stipend
- Friends & Family lodging discount
Qualifications:
- The ability to multi-task and communicate well with other employees and guests is a must for this position.
- Must have reliable transportation and a valid driver’s license.
- Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
- Clean, professional appearance
- Ability to lift 75+ pounds
- Detail oriented
- Ability to speak English fluently- Spanish is a plus
- High School diploma
Laundry Attendant
Reports To: Laundry Operations Manager
Status: Full-time/ part-time, year-round/seasonal
Job Summary:
The Laundry Attendant position is based out of our Fraser office. The hours and schedule of this position are flexible- day, evening, and night shifts are available. This position is best suited for someone who enjoys being on their feet and moving while at work. The work consists primarily of cleaning and folding the sheets and towels which come and go from the properties on our rental program.
Responsibilities:
- Cleaning and folding the sheets and towels brought to the warehouse from properties on program.
- Maintain cleanliness of warehouse and laundry machines. Learn and implement best practices for laundry care including proper chemical balance, stain treatment, etc.
- Helping to organize all items needed in the housekeeping department. This includes: cleaning supplies, unit stock, bedding/towels, and household inventory items.
- Working with the department manager to ensure that adequate supplies of laundry are stocked at all times on the shelves by checking the daily packing slip report.
- Assisting the inspections team in completing inspections prior to guest arrivals if needed.
Benefits:
- 401K with up to 4% match and no vesting period
- Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
- PTO accrual for select holidays worked + Sick Time
- Monthly cell phone stipend
- Friends & Family stay benefit
Qualifications:
- Clean, professional appearance
- Ability to lift 50+ pounds
- Detail oriented
- Must have reliable transportation and a valid driver’s license
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