Employment Opportunities at Winter Park Lodging Company

Join Our Team

Winter Park Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment that fosters our mission, vision and values. See below for all available positions.

If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing jobs@winterparklodgingcompany.com.

Reservations Team Member

Guest Liasion Home Stager Property Care Tech Laundry Attendant

Reservations Team Member

Reports To: Reservations Manager

Status: Full-time, year-round

Job Summary: The Reservations Team agent will be part of a team handling online and phone sales for our vacation rental properties in Winter Park and Steamboat. A Reservations Sales Member will smoothly lead a guest through the booking process by building rapport and confidence. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals.

Responsibilities:

Work well with the team to book reservations for Winter Park and Steamboat
Travel to Steamboat/Winter Park as needed for in-person meetings and trainings with team members
Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
Work with partner companies to ensure all reservations are accounted for
Strive to achieve all personal and office-wide sales goals
Troubleshoot and resolve reservation questions and issues
All other duties as assigned

Benefits:

401K with up to 4% match with no vesting period
Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
PTO + PTO accrual for select holidays worked + Sick Time
Company paid cell phone or monthly stipend
Friends & Family lodging discount

Qualifications:

A minimum of two years related experience in a competitive sales atmosphere
Possess outstanding customer service and sales skills
Possess excellent computer skills and learn new software quickly
Organize, plan ahead, multi-task and manage workload in positive manner
Demonstrate outstanding customer service skills including full fluency in speaking, reading, and writing English
Interact in a friendly and comfortable manner with staff, partners and guests via phone, text, and in person
Hold a valid driver’s license
Show attention to detail and be team oriented
Have ability to reason and create solutions in unexpected, high pressure situations
Be dependable and punctual
Type 40+ wpm
Lift at least 25 lbs

Guest Liaison

Reports To: Guest Liaison Team Lead

Status: Full-time, part-time, year-round

Job Summary: We pride ourselves on being the best in the valley at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our company is a leader nationally as the gold standard for vacation rental companies.

The Guest Liaison is responsible for ensuring every guest has a positive, memorable experience with Winter Park Lodging Company. They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and challenges. The ideal candidate would be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and deliver outstanding customer service. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest.

Responsibilities:

Answer guest emails, chats, texts and phone calls and listen attentively to each guest as a unique individual and attend to their requests in a timely way.
Complete all Guest Liaison tasks accurately and in a timely manner.
Prepare all guests via phone calls, emails and texts for their arrival.
Follow up with guests during and after their stay for feedback.
Plan, prepare and track guest gifts.
Assist with shipping and receiving for Pine Tree Plaza office.
Manage lost and found between Guest Liaison and Housekeeping Teams.
Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures.
Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.
Share feedback from guest comments with our Homeowner Liaison and Marketing Team in order to improve properties and market them more accurately.

Benefits:

401K with up to 4% match with no vesting period
Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
PTO + PTO accrual for select holidays worked + Sick Time
Company paid cell phone or monthly stipend
Friends & Family lodging discount

Qualifications:

College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role
Hold a valid driver’s license
Excellent computer skills, ability to learn new software quickly
Able to organize, plan ahead, and self manage workload in positive manner
Outstanding customer service skills including full fluency in speaking, reading, and writing English
Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person
Detail and team oriented
Ability to reason and create solutions in unexpected and possibly stressful situations
Dependable and punctual
Be able to type 40 wpm
Able to lift at least 25 pounds

Home Stager

Reports To: Housekeeping Manager

Type: Full-time, part-time, year-round

Job Summary: We like to think of our Home Stagers as being in charge of “first impressions”. Home stagers are responsible for putting the ‘finishing touches’ on each of the vacation rentals we manage prior to guest and owner arrivals. They conduct inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival. Maybe more importantly, they “stage” the home to be ready for the arrival including placing pillows just right, finding a few errant pieces of trash under the bed, or rearranging the kitchen to be presentable and feel clean to the guest. During peak seasons (Christmas holidays, especially) the position may necessitate overtime.

This job is well suited for a detailed oriented person who has an eye for making a room look styled vs. just clean. They must be comfortable with the pressure of busy days, but also find fulfillment in going the extra mile to make homes look ready for a discerning guest or owner.

Responsibilities:

Perform detailed inspections of properties prior to owner and guest arrivals to ensure that the condition of the property meets the expectations of owners and guests.
Will become familiar with the layout of every property (where furniture and decor goes) to ensure the property is set up the same upon each arrival.
Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, minor deck/porch shoveling, etc
Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel.
Proactively offer up suggestions for improvement for each home to the Homeowner Liaison Team
Complete detailed checklists per inspection as well as communicate with coworkers via software and portable digital devices
Drive and maintain company vehicles safely and to a high standard of cleanliness reporting any vehicle needs to supervisor in a timely fashion.
Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc
During busy times, may have to strip beds and pack sheets/towels for housekeeping team
During non-peak times, assist in other department projects within the company

Benefits:

401K with up to 4% match with no vesting period
Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
PTO + PTO accrual for select holidays worked + Sick Time
Company paid cell phone or monthly stipend
Friends & Family lodging discount

Qualifications:

The ability to multi-task and delegate work amongst multiple employees is a must have for this position
Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
Clean, professional appearance
Ability to lift 75+ pounds
Ability to speak english fluently- Spanish is a plus
Detail oriented
Reliable transportation and a valid driver’s license
High School diploma or GED

Property Care Tech

Reports To: Maintenance Team Manager

Status: Full-time, year-round

Job Summary: We consider the members of our Maintenance Department to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do. With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help.

The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff, be creative, as well as re-prioritize tasks as required by our guests. This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.

Responsibilities:

Complete maintenance tasks in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and each task can be properly invoiced..
Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
Report all cleaning and maintenance related issues to the housekeeping and maintenance managers.
Use online software thru a PC and handheld devices to communicate and report details on maintenance issues
Perform annual maintenance inspections of all properties.
Assisting in all duties as assigned.

Benefits:

401K with up to 4% match and no vesting period
Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
PTO + PTO accrual for select holidays worked + Sick Time
Company paid cell phone or monthly stipend
Friends & Family lodging discount

Qualifications:

The ability to multi-task and communicate well with other employees and guests is a must for this position.
Must have reliable transportation and a valid driver’s license.
Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
Clean, professional appearance
Ability to lift 75+ pounds
Detail oriented
Ability to speak English fluently- Spanish is a plus
High School diploma

Laundry Attendant

Reports To: Laundry Operations Manager

Status: Full-time/ part-time, year-round/seasonal

Job Summary:

The Laundry Attendant position is based out of our Fraser office. The hours and schedule of this position are flexible- day, evening, and night shifts are available. This position is best suited for someone who enjoys being on their feet and moving while at work. The work consists primarily of cleaning and folding the sheets and towels which come and go from the properties on our rental program.

Responsibilities:

Cleaning and folding the sheets and towels brought to the warehouse from properties on program.
Maintain cleanliness of warehouse and laundry machines. Learn and implement best practices for laundry care including proper chemical balance, stain treatment, etc.
Helping to organize all items needed in the housekeeping department. This includes: cleaning supplies, unit stock, bedding/towels, and household inventory items.
Working with the department manager to ensure that adequate supplies of laundry are stocked at all times on the shelves by checking the daily packing slip report.
Assisting the inspections team in completing inspections prior to guest arrivals if needed.

Benefits:

401K with up to 4% match and no vesting period
Wellness Benefit: Winter Park Resort ski pass or other recreational pass of equal value
PTO accrual for select holidays worked + Sick Time
Monthly cell phone stipend
Friends & Family stay benefit

Qualifications:

Clean, professional appearance
Ability to lift 50+ pounds
Detail oriented
Must have reliable transportation and a valid driver’s license