Employment Opportunities at Winter Park Lodging Company

Join Our Team

Winter Park Lodging Company's success is built entirely on the quality and effort of our team members. We consider each team member to be an ambassador of our brand and we strive to create a fun, friendly, and energetic work environment that fosters our mission, vision and values. See below for all available positions.

If you are interested in joining our team, we encourage you to send us a resume and a note about yourself by emailing jobs@winterparklodgingcompany.com.


Guest Experience Team Member

Reports To: Guest Experience Team Lead  

Status: Full-time, part-time, year-round

Job Summary: The Guest Experience Team is responsible for ensuring every guest has a positive, memorable experience with Winter Park Lodging Company. They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and challenges. The ideal candidate would be positive and professional, expressing an upbeat personality with the desire to deliver outstanding customer service. Successful agents have advanced conflict-resolution skills and the ability to “make it right” for every guest. 

Responsibilities:

  • Answer all guest emails and phone calls and listen attentively to each guest as a unique individual and attend to their requests in a timely way
  • Complete all Guest Experience Team tasks accurately and in a timely manner 
  • Prepare all guests via phone calls, emails and texts for their arrival
  • Follow up with guests during and after their stay for feedback
  • Plan, prepare and track guest gifts
  • Assist with shipping and receiving for Pine Tree Plaza office
  • Manage lost and found between Guest Experience and Housekeeping Teams
  • Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
  • Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience

Benefits:

  • 401K with up to 4% match after vesting period
  • Winter Park Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked
  • Company paid cell phone or monthly stipend

Qualifications:

  • College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role 
  • Hold a valid driver’s license
  • Excellent computer skills, ability to learn new software quickly
  • Able to organize, plan ahead, and self manage workload in positive manner
  • Outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person 
  • Detail and team oriented
  • Ability to reason and create solutions in unexpected and possibly stressful situations
  • Dependable and punctual
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds


Laundry Warehouse Manager

Reports To: Housekeeping Manager 

Status: Full-time, year-round

Job Summary: The Laundry Warehouse Manager will be in charge of the daily operation of laundry services. The position will include maintaining equipment, ordering supplies, personnel management, doing laundry, and assisting the housekeeping manager with additional tasks when needed. 

Responsibilities: 

  • Coordinate hiring and scheduling of laundry staff. Coordinate and participate in daily operation of the laundry 
  • Work with Housekeeping Manager to understand demands of housekeeping schedule and ensure adequate supply of laundry at all times 
  • Maintain cleanliness of warehouse and laundry machines. Learn and implement best practices for laundry care including proper chemical balance, stain treatment, etc
  • Ordering and organizing all items needed in the housekeeping department.  This includes, but is not limited to: cleaning supplies, unit stock, bedding/towels, and household inventory items 
  • Working with the Housekeeping Manager to ensure that adequate supplies of laundry are stocked at all times on the shelves by checking the daily packing slip report
  • Assisting the Housekeeping Manager with the coordination of the yearly deep-clean process of all properties. This involves organizing and tracking all laundry (comforters, duvets, shams, curtains, etc) coming from properties and ensuring they remain labeled and organized so they can return to the correct property. Any laundry needing to be dry cleaned needs to be coordinated for shipping to a dry cleaner and then tracked/returned to the property along with the rest of the items.
  • Organizing all WPLC loaner items and assisting the maintenance and inspection teams in distributing and collecting any items lent to guests or owners
  • Assisting the inspections team in completing inspections prior to guest arrivals if needed 
  • Report all cleaning and maintenance related issues to the housekeeping manager, appropriate maintenance, and housekeeping personnel
  • Assist in meeting any guest needs that arise.  This includes but is not limited to: delivering amenities and helping to clean rooms as needed
  • Annual inventory of all laundry including everything stored at the warehouse as well as an estimate of what is currently in properties
  • Continual assessment of laundry quality to maintain high standards for all items in circulation. Items deemed stained or too old need to be removed from inventory on a regular basis
  • Coordinating  the continual repurposing of old laundry around town to local companies interested in its use

Benefits:

  • 401K with up to 4% match after vesting period
  • Winter Park Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked
  • Company paid cell phone or monthly stipend

Qualifications:

  • Detail oriented team player
  • Excellent communication skills
  • Proficient in Microsoft Office (Excel & Word)
  • Strong computer skills with the ability to adapt to continued changes in programs and processes
  • Ability to speak English fluently; Spanish is a plus
  • Must have reliable transportation and a valid driver’s license
  • High School diploma- college degree preferred
  • Ability to lift up to 50+lbs


Property Inspector

Reports To: Housekeeping Manager

Type: Full-time, part-time, year-round

Job Summary: Property Inspectors are  responsible for putting the ‘finishing touches’ on each property prior to guest and owner arrivals.  They’re responsible for conducting inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival.  A property inspector will need to become familiar with the layout of every property that the company manages and ensure that the properties are set up the same upon each guest/owner departure. During peak season the position may necessitate overtime.

Responsibilities:

  • Perform detailed inspections of properties prior to owner arrivals to ensure that the condition of the property meets the expectations of owners
  • Perform inspections of properties prior to guest arrivals according to the established standards of cleanliness
  • Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, etc
  • Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel.
  • Communicate with coworkers and software via portable digital devices 
  • Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc
  • During non-peak times, assist in other department projects within the company 
  • Keeping company vehicle well stocked and cared for. Reporting any vehicle needs to management immediately   

Benefits:

  • 401K with up to 4% match and no vesting period
  • Winter Park Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked
  • Company paid cell phone or monthly stipend
Qualifications:
  • The ability to multi-task and delegate work amongst multiple employees is a must have for this position
  • Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
  • Clean, professional appearance
  • Ability to lift 75+ pounds
  • Ability to speak english fluently- Spanish is a plus
  • Detail oriented
  • Reliable transportation and a valid driver’s license
  • High School diploma or GED


Staff Accountant

Reports To: Controller

Status: Full-time, year-round

Job Summary: The Financial team is responsible for creating accurate financial statements, payroll, creating budgets, and revenue management.   They provide extraordinary, world-class service to both vendors and employees while handling all daily and weekly tasks associated with financial documents, accounts payable, and account receivable. The ideal candidate would be positive and professional, and is self-motivated and detailed orientated.

Responsibilities:

  • Audit and process monthly credit card bills
  • Accurately review, code, and processes vendor invoices
  • Prepare and process sales tax
  • Process account receivable reconciliation
  • Data entry of pricing details for properties
  • Entering accounts receivables to reservations.Create spreadsheets for analysis

Benefits:

  • 401K with up to 4% match after 1 year anniversary and no vesting period
  • Winter Park Resort ski pass or other recreational pass of equal value
  • PTO + PTO accrual for select holidays worked
  • Work remote optional

Qualifications:

  • College or University degree preferred in Accounting/Finance or a minimum of one year experience in a finance or accounting
  • Hold a valid driver’s license
  • Excellent computer skills, ability to learn new software quickly
  • Excellent Microsoft Excel skills
  • QuickBooks Online experience
  • Eye for detail, accuracy is imperative
  • Excellent organizational skills
  • Able to organize, plan ahead, and self-manage workload in positive manner
  • Outstanding customer service skills including full fluency in speaking, reading, and writing English
  • Detail and deadline oriented
  • Dependable and punctual
  • Be able to type 40 wpm
  • Able to lift at least 25 pounds