Employment Opportunities at Winter Park Lodging Company
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Guest Experience Team Member
Reports To: Guest Experience Team Lead
Status: Full-time, part-time, year-round
Job Summary: We pride ourselves on being the best in the valley at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our company is a leader nationally as the gold standard for vacation rental companies.
The Guest Experience Team is responsible for ensuring every guest has a positive, memorable experience with Winter Park Lodging Company. They provide extraordinary, world-class service while handling all daily and weekly tasks associated with guest inquiries, concerns, and challenges. The ideal candidate would be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and deliver outstanding customer service. Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest.
Responsibilities:
- Answer guest emails, chats, texts and phone calls and listen attentively to each guest as a unique individual and attend to their requests in a timely way.
- Complete all Guest Experience Team tasks accurately and in a timely manner.
- Prepare all guests via phone calls, emails and texts for their arrival.
- Follow up with guests during and after their stay for feedback.
- Plan, prepare and track guest gifts.
- Assist with shipping and receiving for Pine Tree Plaza office.
- Manage lost and found between Guest Experience and Housekeeping Teams.
- Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures.
- Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.
- Share feedback from guest comments with our Homeowner Liaison and Marketing Team in order to improve properties and market them more accurately.
Benefits:
- 401K with up to 4% match with no vesting period
- Winter Park Resort ski pass or other recreational pass of equal value
- PTO + PTO accrual for select holidays worked
- Company paid cell phone or monthly stipend
Qualifications:
- College or University degree preferred in Communication/Public Relations or a minimum of one year experience in a guest services role.
- Hold a valid driver’s license.
- Excellent computer skills, ability to learn new software quickly.
- Able to organize, plan ahead, and self manage workload in positive manner.
- Outstanding customer service skills including full fluency in speaking, reading, and writing English.
- Ability to interact in a friendly and comfortable manner with staff and guests via phone and in person.
- Detail and team oriented.
- Ability to reason and create solutions in unexpected and possibly stressful situations.
- Dependable and punctual.
- Be able to type 40 wpm.
- Able to lift at least 25 pounds.
Laundry Operations Manager
Reports To: Housekeeping Manager
Status: Full-time, year-round
Job Summary: Winter Park Lodging Company has built a private state-of-the-art laundry facility in Fraser, Colorado to handle all laundry from 110+ vacation rentals they manage plus 40+ vacation rentals at their sister company, Steamboat Lodging Company, in Steamboat Springs, CO.
The Laundry Operations Manager will be in charge of the daily operation of our commercial laundry facility in Fraser. The position will include managing the laundry staff, handling logistics and efficiency of the operation, maintaining equipment, ordering supplies, loading laundry machines, folding, and restocking shelves, as well as assisting the housekeeping manager with additional tasks when needed.
Responsibilities:
- Coordinate hiring and scheduling of laundry staff. Coordinate and participate in daily operation of the laundry.
- Work with the Housekeeping Manager to understand demands of housekeeping schedule and ensure adequate supply of laundry at all times.
- Maintain cleanliness of warehouse and laundry machines. Learn and implement best practices for laundry care including proper chemical balance, stain treatment, etc.
- Ordering and organizing all items needed in the housekeeping department. This includes, but is not limited to: cleaning supplies, unit stock, bedding/towels, and household inventory items.
- Working with the Housekeeping Manager to ensure that adequate supplies of laundry are stocked at all times on the shelves using software which provides daily packing reports.
- Assisting the Housekeeping Manager with the coordination of the annual deep-clean process of all properties.
- Organizing all loaner items and assisting the maintenance and inspection teams in distributing and collecting any items lent to guests or owners.
- Assisting the inspections team in completing inspections prior to guest arrivals if needed.
- Report all cleaning and maintenance related issues to the housekeeping manager, appropriate maintenance, and housekeeping personnel.
- Annual inventory of all laundry including everything stored at the laundry facility in Winter Park
- Work with staff at the Steamboat location to ensure they have adequate inventory, weekly deliveries are fulfilled, and handle any quality issues reported from laundry being delivered to that location.
- Continual assessment of laundry quality to maintain high standards for all items in circulation. Items deemed stained or too old need to be removed from inventory on a regular basis.
- Coordinating the continual repurposing of old laundry to others interested in its use.
Benefits:
- 401K with up to 4% with no vesting period
- Winter Park Resort ski pass or other recreational pass of equal value
- PTO + PTO accrual for select holidays worked
- Company paid cell phone or monthly stipend
Qualifications:
- Detail oriented team player
- Excellent communication skills
- Proficient in Microsoft Office (Excel & Word)
- Strong computer skills with the ability to adapt to continued changes in programs and processes
- Ability to speak English fluently; Spanish is a plus
- Must have reliable transportation and a valid driver’s license
- High School diploma- college degree preferred
- Ability to lift up to 50+lbs
Home Stager
Reports To: Housekeeping Manager
Type: Full-time, part-time, year-round
Job Summary: We like to think of our Home Stagers as being in charge of “first impressions”. Home stagers are responsible for putting the ‘finishing touches’ on each of the vacation rentals we manage prior to guest and owner arrivals. They conduct inspections of all vacation rental properties to make sure the properties are secure, ensure standards of cleaning are met, and they provide the guest gifts to each arrival. Maybe more importantly, they “stage” the home to be ready for the arrival including placing pillows just right, finding a few errant pieces of trash under the bed, or rearranging the kitchen to be presentable and feel clean to the guest. During peak seasons (Christmas holidays, especially) the position may necessitate overtime.
This job is well suited for a detailed oriented person who has an eye for making a room look styled vs. just clean. They must be comfortable with the pressure of busy days, but also find fulfillment in going the extra mile to make homes look ready for a discerning guest or owner.
Responsibilities:
- Perform detailed inspections of properties prior to owner and guest arrivals to ensure that the condition of the property meets the expectations of owners and guests.
- Will become familiar with the layout of every property (where furniture and decor goes) to ensure the property is set up the same upon each arrival.
- Taking on small repairs and minor maintenance tasks i.e. changing light bulbs, tightening cabinet knobs, minor deck/porch shoveling, etc
- Report all extensive cleaning and maintenance related issues to housekeeping manager and maintenance personnel.
- Proactively offer up suggestions for improvement for each home to the Homeowner Liaison Team
- Complete detailed checklists per inspection as well as communicate with coworkers via software and portable digital devices
- Drive and maintain company vehicles safely and to a high standard of cleanliness reporting any vehicle needs to supervisor in a timely fashion.
- Assist in meeting any guest needs that arise including, delivering amenities, removing items, etc
- During busy times, may have to strip beds and pack sheets/towels for housekeeping team
- During non-peak times, assist in other department projects within the company
Benefits:
- 401K with up to 4% match and no vesting period
- Winter Park Resort ski pass or other recreational pass of equal value
- PTO + PTO accrual for select holidays worked
- Company paid cell phone or monthly stipend
- The ability to multi-task and delegate work amongst multiple employees is a must have for this position
- Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
- Clean, professional appearance
- Ability to lift 75+ pounds
- Ability to speak english fluently- Spanish is a plus
- Detail oriented
- Reliable transportation and a valid driver’s license
- High School diploma or GED
Property Care Tech
Reports To: Maintenance Team Manager
Status: Full-time, year-round
Job Summary: We consider the members of our Maintenance Department to be the “Face of our Company”, as they are the ones who ensure our homes are in working order, and proactively find any issues before guests and owners do. With no physical check-in process for our guests, oftentimes the only person-to-person interactions we have with them is when they’re in need of help.
The ideal candidate for this position is someone with an equally strong background in both customer service and maintenance related work. The daily work in this department requires the ability to self-schedule, communicate well with fellow staff, be creative, as well as re-prioritize tasks as required by our guests. This position also requires curiosity and willingness to research and learn new skills in the areas of troubleshooting and repairing issues in a home.
Responsibilities:
- Complete maintenance tasks in a timely manner and with sufficient detail so that the Guest Experience Team can follow up with all guests and each task can be properly invoiced..
- Respond to all guest requests including but not limited to: maintenance issues, delivery of supplies from office, requests that need to be purchased and delivered to guests.
- Report all cleaning and maintenance related issues to the housekeeping and maintenance managers.
- Use online software thru a PC and handheld devices to communicate and report details on maintenance issues
- Perform annual maintenance inspections of all properties.
- Assisting in all duties as assigned.
Benefits:
- 401K with up to 4% match and no vesting period
- Winter Park Resort ski pass or other recreational pass of equal value
- PTO + PTO accrual for select holidays worked
- Company paid cell phone or monthly stipend
Qualifications:
- The ability to multi-task and communicate well with other employees and guests is a must for this position.
- Must have reliable transportation and a valid driver’s license.
- Proficient use of Microsoft Office (Excel & Word) and ability to quickly learn/adapt to other software applications
- Clean, professional appearance
- Ability to lift 75+ pounds
- Detail oriented
- Ability to speak English fluently- Spanish is a plus
- High School diploma
Housekeeping Assistant Manager
Reports To: Housekeeping Manager
Status: Full-time, year-round
Job Summary: We pride ourselves on having the most *sparkling* vacation rental homes in the valley. We also have loyal housekeepers who have been with us for many years and are a part of our company. Creating relationships with them, and helping them succeed and stay organized is the crux of this position.
This role will assist the Housekeeping Manager as required, including coordinating the schedules of housekeeping personnel and assisting them with any needs and concerns that may arise. On days when the Housekeeping Manager is not working or on vacation, this position will be responsible for completing their duties. The work will be both in and out of the office. Any work done outside of the office will have a company vehicle available for use.
Responsibilities:
- Assist in coordinating, prioritizing and assigning responsibilities of housekeeping staff.
- Organizing all items needed in the housekeeping department. This includes, but is not limited to: cleaning supplies, unit stock, bedding/towels, and guest gifts.
- Working with the Housekeeping Manager to ensure that adequate supplies of laundry are stocked at all times on the shelves.
- Assisting the Housekeeping Manager with the coordination of the yearly deep-clean process of all properties. This involves in-house cleaning as well as carpet cleaning and dry cleaning which are completed by local companies.
- Organizing all WPLC loaner items and assisting the maintenance and inspection teams in distributing and collecting any items lent to guests or owners.
- Doing inspections of properties prior to guest arrivals.
- Report all cleaning and maintenance related issues to the housekeeping manager, appropriate maintenance, and housekeeping personnel.
- Assist in meeting any guest needs that arise. This includes but is not limited to: delivering amenities and helping to clean rooms as needed.
- Proactively suggesting improvements for the organization and ideas for how we can make our homes cleaner, and our processes more efficient
- Assisting in any various duties as assigned.
Benefits:
- Employer-offered health insurance with monthly contribution
- 401K with up to 4% match and no vesting period
- Winter Park Resort ski pass or other recreational pass of equal value
- PTO + PTO accrual for select holidays worked
- Company paid cell phone or monthly stipend
Qualifications:
- Detail oriented team player.
- Excellent communication skills.
- Proficient in Microsoft Office (Excel & Word).
- Strong computer skills with the ability to adapt to continued changes in programs and processes.
- Ability to speak English fluently; Spanish is a plus.
- Must have reliable transportation and a valid driver’s license.
- High School diploma- college degree preferred.
- Ability to lift up to 50+lbs.
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