COVID-19 Policies

Our highest priority is the health, safety and security of our guests & employees. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

Cleaning Policies

These health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand-washing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps we are taking include:

How We're Keeping Our Guests Clean & Safe:

  • Properties: We use CDC approved cleaning and disinfecting products and protocols to clean homes after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Contactless Check-In: All of our properties are equipped with contactless check-in and most of the private homes & townhomes have smart keypads. You will be given an entry code when your property is clean & ready for arrival.
  • Products: Properties are stocked with essential products to keep you clean & safe including paper towels, toilet paper, tissues, laundry detergent, spray disinfectant & hand soap.
  • Laundry: All linens are cleaned through our company owned laundry facilities with commercial cleaning standards in 140 degree hot water. Nothing is sent to an outside vendor.

How We're Keeping Our Staff Clean & Safe:

Our employees – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:

  • Hand Hygiene: Proper and frequent hand-washing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act.
  • Safety: All employees will wear a mask when entering properties.
  • Ongoing Training: Continuous training on housekeeping and hygiene protocols for staff.
  • Employee Workspaces: In the spaces where associates work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.
  • Health Checks: Employees are monitoring their temperatures & any illness related symptoms daily and will not resume work until all symptoms have passed.


Flexible Cancellation Policy

To cancel a confirmed reservation, please call us as soon as you know. Written notification of cancellation signed by leaseholder is also required, which can be sent via mail, fax, or e-mail.

Refund of Cancelled Reservations:

  • Bookings cancelled at least 30 days before the start of stay will receive 100% refund.
  • Bookings cancelled 29 or fewer days before start of stay will not receive any refund.
  • If the state of Colorado, and/or the home state of the person booking, is in a shelter in place mandate during the scheduled dates of the booking, the booking will be refunded in full.
  • If Winter Park Resort suspends or cancels the 2020/2021 ski season and a guest has an upcoming winter stay during the dates of the suspension or closure that has not arrived, they can cancel their stay for a full refund.
  • If Winter Park Resort suspends or cancels the 2020/2021 ski season and a guest is in house but wants to depart early, they will receive a refund for any nights they haven't used, but will pay the full cleaning fee. 
  • There will be no refunds for fear of travel, possible or confirmed exposure to COVID-19, or quarantine advisory. Please ask us about travel insurance to cover you in these situations.
  • Subject to the policy above, if you are unable to secure daily lift tickets and/or are unable to secure the ski reservations needed for your Ikon or Winter Park Resort season pass during the days of your stay, there will be no refund.
  • If you booked your vacation through a third party (Vrbo/Airbnb) and need to cancel for a non-COVID reason, please check with them directly on their cancellation policies.

After booking your reservation, you will have 24 hours to cancel with no penalty, unless your stay has already begun. We strongly encourage you to purchase our vacation insurance which will protect your vacation investment against unforeseen circumstances.

If you purchased the optional Travel Insurance the premium will not be refunded. We strongly recommend purchasing Travel Insurance.