Cancellation of your Winter Park Vacation Rental
We understand that life happens and sometimes circumstances can prevent you from traveling. We highly recommend that you protect your vacation investment with vacation rental insurance from Travel Guard, which can be added at the time of booking or as late as ten days prior to your arrival. Read below for our policy on cancellation should you choose not to purchase the insurance.
Cancellation Policy
To cancel a confirmed reservation, please call us as soon as you know you will be unable to vacation in order to give us as much time as possible to re-rent the property. Written notification of cancellation signed by the leaseholder is also required, which can be sent via mail, fax or e-mail. There is a $100 cancellation fee on all cancelled reservations. If you cancel 30 days in advance or earlier, we will not hold you responsible for making your second-half payment. However, if you cancel less than 30 days in advance of your arrival date, you are responsible for the full payment on your reservation.
The rental home must re-rent for the original rental amount in order to receive a full refund on rent paid. If the home is re-rented for a rental rate less than what you paid, your refund will be equal to the amount it was re-rented for, up to the amount you have paid. If your rental is successfully re-rented and confirmed, you will be refunded the rent, taxes & fees, less the $100.00 cancellation fee, no later than twenty-one (21) days after the original reservation departure date. If you purchased the optional Travel Insurance, that insurance premium will not be refunded. If your home does not successfully re-rent you will forfeit all monies paid to Winter Park Lodging Company.
Email us at info@winterparklodgingcompany.com for more information or to notify us of cancellation.
